Bachelor's degree in Electrical Engineering or Computer Science, with 1+ years of professional experience preferred.
1+ year of hands-on experience with computer systems or servers, gained through school, personal projects, or non-technical roles.
Deep expertise in computer architecture, including servers and workstations.
Experience in developing or deploying automation scripts on Windows and Linux.
Strong verbal and written communication skills, capable of handling sensitive situations professionally.
Ability to motivate and guide others while maintaining professionalism.
Exceptional organizational and social skills for a collaborative work environment.
Responsibilities
Provide expert technical support to customers, troubleshooting complex motherboard and server issues via phone, email, and on-site visits.
Diagnose and resolve hardware and software issues efficiently.
Collaborate with the sales team to offer technical insights and support for customer service.
Deliver product presentations and technical demonstrations during sales visits.
Stay current on new and existing product lines to maintain technical expertise.
Work with the Product Management team to address and resolve quality issues.
Benefits
Comprehensive benefits package including health, dental, and vision insurance.
Opportunities for participation in bonus and equity award programs.
Full Job Description
Job Req ID: 30664
Job Summary:
Located in San Jose, CA, the Application Engineer will be responsible for delivering technical support for computer servers and workstations, working independently with sales, FAEs, service teams, and customers to resolve Super Micro product issues.
Essential Duties and Responsibilities:
Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
Diagnose and resolve computer hardware and software issues with precision and efficiency.
Collaborate closely with the sales team to provide technical insights and support, ensuring a unified approach to customer service.
Deliver compelling product presentations and technical demonstrations during on-site visits with the sales team.
Maintain and expand technical expertise by staying current on all new and existing product lines.
Collaborate with the Product Management team to handle, clarify, and resolve quality issues.
Qualifications:
Bachelor's degree in EE or CS, with 1+ years of professional experience (preferred).
At least 1+ year of hands-on end-user experience working with computer systems or servers - possibly in school, personal projects, or as part of a non-technical role.
Extensive hands-on experience and deep expertise in computer architecture, including servers, workstations, and associated services.
Experienced in developing or deploying advanced scripts and applications for automation on Windows and Linux platforms.
Strong communication skills (both verbal and written), with the ability to handle sensitive situations professionally.
Ability to motivate and guide others while maintaining a professional and courteous demeanor.
Exceptional organizational and social skills to foster a collaborative and productive work environment.
Salary Range
$80,000 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
About Super Micro Computer, Inc
Super Micro Computer, Inc. designs, develops, manufactures, and sells server solutions based on modular and open architecture. The company offers a range of server, storage, and networking solutions, as well as application-optimized software. Super Micro Computer's products are used in data centers, cloud computing, enterprise IT, big data, high performance computing, and embedded systems. The company was founded in 1993 and is headquartered in San Jose, California.
