Degree in Electrical Engineering, Physics, or a related field
Proficiency in MATLAB, Python, and Linux
Understanding of optics and wavelength principles
Experience with user interfacing
Background in semiconductor photomask inspection tools
Responsibilities
Interface with the database software team for product diagnosis and solutions
Act as a liaison between customers and application programmers for requests
Provide technical training and create training materials for customers
Develop and deliver technical presentations and product demonstrations
Assist sales in preparing product specifications and negotiating customer requirements
Collaborate with field service engineers for timely customer support and installations
Maintain customer satisfaction through effective communication and knowledge sharing
Benefits
Direct hire position with a reputable company
Opportunity for professional development and training
Engagement in a dynamic and collaborative work environment
Potential for career advancement within the organization
Work in a location with a strong tech industry presence
Full Job Description
Job Description
Application Engineer Salary Range: $120k+ DOE
Our client is looking for direct hire an Application Engineer to sit in Santa Clara, CA.
Application Service Engineering
Interfacing Reticle inspection Die to Database software development engineering team to provide a customer product diagnosis and possible problem solution of products.
Providing liaison between customer and applications programmer for customer requests involving change in applications.
Providing customer technical training including on-site training and generating best known method documents, application notes and other training materials.
Developing technical presentations and conducting demonstrations on products.
Assisting sales staff to prepare product specification and negotiating a customer's took purchase specifications.
Working together with field service engineers to give customer application support at customer site in timely manner, as well as an installation of products.
Building and maintaining customer satisfaction through clear and consistent communication and sharing collective knowledge.
Field Service Engineering
Receives service calls from customers. Determines customer need or problem and responds accordingly.
May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
Performs preventative maintenance on Company products.
Establishes and manages a local maintenance service structure.
Inspects and evaluates customer usage of Company products.
Provides training to customers in usage and maintenance of Company products.
Requirements for the Role:
Degree in Electrical Engineering, Physics, or similar
Knowledge of MATLAB, Python, Linux and other analysis software
Knowledge of optics and wavelength
User interfacing
Previous work experience with semiconductor photomask inspection tools
About Prosum Inc
Prosum Inc. is an information technology services company that provides a wide range of services to clients in the healthcare, financial services, and technology sectors. The company was founded in 2002 and is headquartered in Irvine, California. Prosum has a team of over 200 professionals who specialize in software development, cloud computing, and cybersecurity. The company has completed projects for clients such as Kaiser Permanente, Wells Fargo, and Microsoft. Prosum is committed to providing innovative solutions that help clients achieve their business goals.
