Bachelor's degree in IT or similar field (preferred) or High School Diploma with 5+ years relevant experience
7+ years of relevant work experience; 5+ years with a bachelor's degree
Experience with database management systems and writing complex SQL queries
General knowledge of Windows Server (2019 and newer) and IBM iSeries operating systems
Excellent troubleshooting and research skills
Strong written and oral communication skills
Ability to work independently in a demanding environment
Responsibilities
Provide training, troubleshooting, and support to users of software applications
Coordinate IT Service requests via phone and email for effective resolution
Liaise with third parties and IT partners to resolve software issues
Design and implement changes to the ERP system
Track and manage changes to application software per Change Management process
Document help desk request problem-solving process thoroughly
Determine incident severity and escalate issues using the incident management process
Benefits
Medical and Dental insurance
Company matched 401k plan
Friendly corporate culture
Opportunity for professional growth in a leading manufacturing company
Access to cutting-edge technology and systems
Full Job Description
Job Title/Location:
Application Developer II / Oxford, CT
Purpose & Scope:
The Application Developer II works under the direction of the Applications manager. He/she provides technical support to resolve or assist in resolution of issues relating to ERP systems, reports, integration, and other software applications. The position is responsible for interacting with end users, opening support tickets with software vendors, and identifying and implementing solutions for software application issues. He/she also provides input for the improvement of processes and procedures. This position may involve some database maintenance work, such as writing and executing complex procedures and programs to extract data for business purposes or audits.
Key Responsibilities:
Provides training, troubleshooting, and support to software application users
Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
Liaise with third parties and IT partners to resolve issues in a timely manner
Design and implement changes to the ERP system
Track and manage changes to the application software per defined Change Management process
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Determine severity of incidents and efficiently escalate them using the incident management process
Keep requester informed of progress
Ensure resolution meets user requirements while meeting Service Level requirements
Support a 24 x 7 manufacturing environment.
Support various software and applications, including enterprise solutions (ERP)
Ability to write complex SQL queries
Microsoft Access/Excel/Word/PowerPoint expertise is required
Provide outstanding customer service; requires excellent verbal and written communications skills.
Prioritize workload and complete necessary documentation using IT ticketing system
Ability to work independently under general supervision within a demanding client centric environment.
High School Diploma, bachelor's degree in an IT related field is preferred
7+ years of experience of relevant work experience; 5+ years with bachelors
General knowledge of Windows Server (2019 and newer) operating system
General knowledge of the IBM operating system for iSeries
High level of experience with desktop operating systems
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
Preferred Experience:
Visual Studio (VB.net / C#), PHP, VBA (Office Programming, MS Access), GitHub
Oracle (PL/SQL), SQL Server (T/SQL), and DB2 query writing and troubleshooting
Experience with SSIS, SSRS, and SSAS
Ability, initiative and accountability to execute broad assignments requiring minimal direction
Moderate understanding of enterprise datacenter technologies and general networking.
Education & Skills:
Bachelor's degree and 2+ years of work experience in an IT related field is preferred.
High School Diploma and 5+ years of relevant work experience; 3+ years with Associates
General knowledge of Windows Server (2019 and newer) operating system
Knowledge of various Database Management Systems (DBMS)
Experience with troubleshooting desktop operating systems
Programming and debugging skills
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
We offer competitive compensation and excellent benefits, including Medical, Dental, and company matched 401k plan.
About RBC Bearings
RBC Bearings is a manufacturer of highly engineered precision bearings and components for the industrial, defense, and aerospace industries. The company was founded in 1919 and is headquartered in Oxford, Connecticut. RBC Bearings operates manufacturing facilities in North America and Europe. The company's products include plain bearings, roller bearings, ball bearings, and spherical plain bearings. RBC Bearings also provides engineering and design services to its customers.
