Bachelor's Degree in IT, Computer Science, or equivalent experience
4-6 years of experience in IT or systems administration
Mandatory ServiceNow Certified System Administrator (CSA)
Experience with system log file review
Knowledge of scripting languages (JavaScript, HTML, CSS)
Strong analytical skills for technical problem-solving
Effective communication with diverse stakeholders
Responsibilities
Provide Tier 1 support for ServiceNow platform incidents
Collaborate with stakeholders to troubleshoot system problems
Respond to user requests for system needs and complex upgrades
Efficiently resolve complex issues with minimal supervision
Address integration issues including API and User Management Certs
Manage dashboards and reports for platform insights
Support data-driven decision making for the organization
Benefits
Opportunity for professional development and certification advancement
Dynamic work environment with cross-departmental collaboration
Access to advanced technology solutions and tools
Support for work-life balance with flexible hours
Inclusive and diverse workplace culture
Full Job Description
The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes tasks like system upgrades, user provisioning, reporting, and problem resolution, as well as managing access controls, and user permissions.
Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
Collaborate with stakeholders to address system problems .
Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
Troubleshoot integration issues such as system/service accounts, API's, User Management Certs, etc.
Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
Support data driven decision making .
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
4-6 years of experience in information technology, systems administration or other IT related field.
ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.
Other Job Specific Skills
Extensive experience reviewing various system log files.
HIWAVE management.
Proficiency in ServiceNow administration and development.
Knowledge of scripting languages like JavaScript, HTML, and CSS.
Strong analytical skills to diagnose and resolve technical issues.
Ability to communicate effectively with technical and non-technical stakeholders.
Prior experience in IT Service Management (ITSM).
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
