Apple

AppleCare Technologies BPR Project Manager, Service Supply Chain

Apple • $110K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant technical discipline (Engineering, Computer Science)
  • 4+ years of project/technical program management experience
  • Experience in influencing architecture and integration decisions
  • Background in enterprise system architecture and software development life cycles
  • Familiarity with hardware repair and manufacturing workflows
  • Experience managing projects with global engineering and operational considerations
  • Strong skills in delivering updates and technical presentations to varied audiences
  • Knowledge of AI/ML and automation in project design

Responsibilities

  • Plan and execute mid to large scale technical projects
  • Drive technical design process from issue identification to implementation
  • Collaborate with engineering, architecture, and business stakeholders
  • Ensure architectural integrity and rigorous testing of solutions
  • Manage project scope, requirements, and resource planning
  • Oversee risk management and governance for project execution
  • Facilitate change management processes for technology adoption

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities for professional growth and advancement
  • Engagement with innovative technologies like AI and automation
  • Access to cutting-edge project management methodologies
  • Participation in global, impactful engineering projects
Full Job Description
As a BPR Project Manager you will plan, mobilize, and execute mid to large scale technical projects and programs, ensuring system solutions are architecturally sound, rigorously tested, and that organizations are ready for process and technology changes. You will be the technical prime mover of your projects, owning scoping, requirements definition, solution design participation, technology selection, resource planning, communications, project governance, risk management, and change readiness.

You will bring engineering depth to your partnerships with diagnostics engineers, hardware Technical Program Managers (TPMs), solution architects, and Information Systems and Technology (IS&T) teams, building trust through shared technical language and driving accountability across complex, globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global organizations.

Description

In this role, you will plan and lead complex technical projects to simplify and scale AppleCare enterprise systems. You will partner closely with engineering teams, solution architects, and business stakeholders to drive the technological design process from problem identification through solution architecture and implementation.

Minimum Qualifications

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline

4+ years of engineering project management or technical program management experience, delivering large-scale cross-functional systems or engineering programs

Partnering on technical solutions with engineering and architecture teams to influence architecture and integration decisions

Background in supporting system configuration, architecture, and software development life cycles in an engineering or systems context

Knowledge of enterprise-level systems (SAP or equivalent) and their interdependencies within complex technical ecosystems

Familiarity with hardware repair, diagnostics, service engineering, or manufacturing and quality engineering environments and associated technical workflows

Experience with global programs that incorporate regional and country-specific engineering and operational requirements

Experience with delivering project updates and presenting technical information to diverse, cross-functional teams, including engineers, business specialists, and executive leadership

Background in defining technical objectives and execution plans for cross-functional engineering and business teams

Delivery of projects that incorporate AI/ML, data intelligence, or automation technologies as part of the core solution design

Execution of change management within technical program delivery, encompassing stakeholder impact assessment, organizational readiness, training and communications planning, and user adoption for system and process transitions

Knowledge of logistics, forward and reverse supply chain, and planning systems

Knowledge and experience with SAP or similar enterprise-level supply chain and logistics systems including warehouse management systems (WMS), transportation management systems (TMS), event management (EM), and supply/demand planning systems

Preferred Qualifications

Master's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline

8+ years of engineering project management or technical program management experience, including the delivery of enterprise-scale technical programs spanning hardware, software, and service systems

Project management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar)

Implementation of enterprise-scale system solutions on SAP or similar platforms, particularly service repair, diagnostics, warranty, or supply chain systems

Knowledge of systems behavior, architecture, interdependencies, and data requirements across interconnected AppleCare or equivalent enterprise applications

Proven Expertise in Post-Sales Supply Chain: In-depth knowledge of end-to-end service supply chain networks, including spare parts forecasting, inventory staging, repair hub operations, and reverse logistics (returns, screening, refurbishment, and scrap/recycle).

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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