Job Summary

We are looking for an experienced Principal to join our team. As a Principal, you will own client relationships and carry full accountability for engagement success. You will lead delivery teams consisting of a combination of engagement managers, associates, analysts, and AI Operating System (AIOS) engineering team members, serve as the primary point of ownership for getting work done across the firm and with the client, and co-create new opportunities alongside the client executives you serve. Working closely with the Managing Director, who leads the most senior external commercial relationship, you will translate client priorities into outcomes, mobilize the internal team to deliver, and build the trust that expands each account over time.

This is a business leadership role first. We are looking for candidates who think about the health of the overall client business, not only the engagement in front of them: someone who can prioritize across competing demands, communicate a clear point of view to senior clients, develop the people around them, and understand how delivery, client satisfaction, and commercial growth connect. Technical fluency matters, but for this role we weight client leadership, people leadership, and business judgment above hands-on technical execution. We are particularly interested in candidates who operate with integrity, intellectual humility, and a long-term career commitment.
Responsibilities
Client Engagement Leadership

• Own client relationships, serving as the trusted point of ownership clients rely on for delivery and outcomes
• Partner with the Managing Director on account strategy, taking the lead on execution, internal mobilization, and identifying new growth opportunities within existing accounts, while the MD owns the most senior external commercial relationship.
• Co-create new opportunities with clients by understanding their business deeply and connecting their priorities to solutions the firm can deliver
• Lead executive-level presentations, read-outs, and strategic conversations with C-suite clients, communicating a clear and credible point of view
• Navigate complex client situations with judgment, pushing back constructively when it serves the client and the relationship

Delivery Ownership and Prioritization

• Carry full end-to-end accountability for engagement success across 3+ concurrent engagements, from scoping through delivery
• Provide the end-to-end thinking required to get work done internally and externally, removing obstacles and making the calls that keep engagements moving
• Prioritize effectively across competing demands, allocating your attention and the team's effort to what matters most
• Manage engagement economics and profitability across your portfolio, handling scope changes transparently and proactively
• Master Service Agreement, Sales Order, and Change Order documentation, with the ability to draft comprehensive scopes of work and management engagement risk

People and Team Leadership

• Lead and develop teams of Engagement Managers, Associates, and Analysts, delegating effectively and coaching team members.
• Provide consistent direction, timely and actionable feedback, and mentorship that builds independence and leadership in your direct reports
• Participate actively in recruiting to attract top talent

Business Leadership and Growth

• Think and act like a future business unit leader, understanding how delivery, client outcomes, and commercial growth connect across the business
• Work with senior leadership to shape account targets and growth strategies
• Build trusted advisor relationships with sponsors, C-suite executives, and operating teams
• Identify cross-selling and up-selling opportunities across the existing client base
• Develop case studies with the business development group and represent the firm at relevant networking and industry events
• Expand expertise in a chosen industry, functional, or business domain

Cross-Functional Collaboration and Technical Fluency

• Guide teams on approach and quality, drawing on enough technical fluency to make sound decisions and ask the right questions, while relying on specialists for hands-on execution
• Collaborate with data engineers, software engineers, data scientists, and AI engineers to deliver integrated solutions
• Stay current with industry trends and apply them to improve client outcomes
• Contribute to firm strategy and operational excellence initiatives

Requirements
Necessary Qualifications

• Master's degree in Business Analytics, Business Administration, Accounting, Finance, or a related field, or equivalent professional experience
• 8-12 years of relevant experience, including a proven track record of leading client engagements and delivery teams (management consulting, professional services, value creation, or a comparable environment)
• Demonstrated ability to own senior client relationships and act as the primary point of delivery ownership for all key stakeholders
• Experience in managing multiple complex engagements or workstreams simultaneously, with strong prioritization across competing demands
• Proven people leadership, with a track record of developing high-performing team members
• Strong business acumen and the ability to understand a client's business end to end and communicate about it credibly
• Excellent communication, interpersonal, and executive-presentation skills
• Track record of contributing to business development and account growth
• Demonstrated ability to manage engagement economics and profitability
• Comfort operating in a data- and technology-driven environment, with enough fluency to guide teams and earn client trust (hands-on technical depth is a plus, not the primary requirement)

Preferred Qualifications

• Recognized expertise in a specific industry vertical (for example healthcare, industrials, financial services, or business services)
• Familiarity with private equity value creation playbooks and operating models
• Demonstrated ability to grow green field services revenue other than organic revenue growth through upselling active engagements
• Thought leadership presence through publications, speaking engagements, or industry recognition
• Working familiarity with data and analytics concepts sufficient to lead technical delivery teams

Benefits

• Competitive Total Compensation - Market-benchmarked salary and bonus structure to attract and retain top talent.
• Additional Compensation - Performance-based incentives and signing bonus, as applicable.
• Visa Sponsorship - May be available for eligible candidates to join our diverse team subject to applicable laws and regulations in Canada.
• RRSP Plan with Employer Contributions - We help secure your future with matching RRSP contributions up to 6.0% of your annual base salary.
• WSIB Coverage - Workplace Safety and Insurance Board coverage as required by Ontario law.
• Professional Development Opportunities - We will sponsor company-selected training sessions, conferences, and certifications to foster your growth.
• Meal Stipend - Reimbursement for lunch at the office, and dinner too if you are working past 7 pm, up to a limit.
• Fitness-Wellness Stipend - For fitness & wellness programs, such as gym memberships, up to a limit.
• Paid Time Off (PTO) - Eligible for 15 to 20 days PTO based on applicable level. Vacation pay is calculated as required by the Ontario Employment Standards Act. Vacation time may be carried over up to a maximum allowable under ESA requirements.
• Statutory Holidays - ESA statutory holidays as well as additional company holidays: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Day, Boxing Day, Easter Monday, Civic Holiday, Remembrance Day
• Comprehensive Healthcare, Vision, and Dental Insurance - We prioritize your health and wellness with insurance coverage through leading Canadian providers equivalent to or exceeding provincial requirements.
• Fertility and family-building benefits through leading Canadian healthcare providers.
• Flexible Benefits Plan - We provide the opportunity to manage your healthcare expenses efficiently through Canadian tax-advantaged benefit plans where available.
• Mental Health Support - Access to mental health support through Canadian mental health providers covered under our healthcare plan.
• Health Navigation Services - Expert assistance to help you navigate the complexities of the Canadian healthcare system.
• Disability Insurance - We provide short term disability insurance through a leading Canadian provider covering up to 26 weeks at 60% of weekly earnings up to $1,500, exceeding Employment Insurance requirements.
• Sick Days - 5 paid sick days annually that reset each year, as required under the Ontario Employment Standards Act. Additional unpaid sick leave available as per ESA requirements.
• Leaves of Absence - Teragonia provides unpaid statutory leaves as required by the Ontario Employment Standards Act, 2000 (ESA), including pregnancy, parental, caregiver, and bereavement leave. Eligibility and duration follow provincial regulations. Additional unpaid leaves or flexible arrangements may be considered on a case-by-case basis.
• Paid Parental Leave - Paid Parental Leave of 12 weeks after 6 months of service with the company.

Flexible Work Policy

We promote flexible work to support wellbeing and performance. Remote work is available though in-person collaboration is encouraged for planning and team connection. Toronto based employees have no mandated office days but are expected in person for key meetings. Employees outside Toronto may work remotely with occasional travel for events. Early career professionals with less than three years of experience should live within commuting distance to receive in person mentorship. Relocation support is available on a case-by-case basis.

Working Hours and ESA Exemption

This position is classified as a specialized professional role under O. Reg. 285/01, s. 2 of Ontario's Employment Standards Act, 2000 (ESA) and is therefore exempt from overtime pay requirements. While standard hours of work are expected to be approximately 40 hours per week, additional hours may be required to meet client deliverable sand business needs. Such expectations are reflected in the annual salary.

Canadian Experience

We welcome applications from all qualified candidates. Canadian work experience is not a requirement for this position.