Analyst, Product Success

We are looking for an Analyst for the Product Success Engagement team. The Product Success Engagement team serves as a strategic partner to clients, users, and internal teams by leveraging product knowledge, an understanding of client policies, an awareness of industry trends, and exposure to user feedback. We are seeking an individual with strong investigative and problem-solving skills, client engagement experience, and a collaborative mindset. Job title and Compensation to be determined based on qualifications and experience. Responsibilities: • Drive Client and User Engagement: Serve as a point of contact for our clients to provide guidance on product trends, differing approaches within the industry, and user adoption and feedback. Address inquiries from the user base and promote a strong understanding of product capabilities. • Provide Product and Policy Expertise: Develop and maintain in-depth knowledge of product functionality across our entire product portfolio as well as client policies to deliver accurate and efficient support and feedback to clients. • Collaborate Cross-Functionally to Enhance Products: Gather, analyze, and interpret client and user feedback, and product usage trends to identify opportunities, surface emerging concerns, and inform business decisions. Partner with internal teams to communicate this feedback, share insights, and support continuous product improvement based on client and user needs. • Proactively Identify Opportunities and Mitigate Issues: Anticipate potential product and engagement challenges by identifying trends, developing proactive recommendations, and sharing actionable feedback to improve the client and user experience while supporting ongoing product development. Qualifications: • Bachelor's degree or equivalent, and an undergraduate-level understanding of business, finance, accounting, statistics, product development, or data analysis. • 1-3 years of relevant experience. • Strong communication skills • Strong problem-solving and investigative skills • Adaptable • Analytical / Curious • Proactive • Strong relationship Management skills • Collaborative Salary Range: $90,000 - $115,000 Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.