As an Analyst, Functional Transformation on the Government & Public Services ServiceNow team, you will be responsible for supporting transformation initiatives that improve enterprise information technology service delivery for government clients.

• Support functional project activities across planning, analysis, testing, and implementation phases
• Gather, document, and maintain business requirements, process flows, user stories, and functional specifications
• Assist with test planning, test execution, defect tracking, and validation of system changes
• Prepare client deliverables, status updates, training materials, and documentation for project teams and stakeholders
• Coordinate with cross-functional teams to support ServiceNow implementation activities and business process improvements

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

• Bachelor's degree
• 1+ years of experience supporting technology transformation, systems implementation, or process improvement initiatives
• Experience gathering and documenting business requirements, user stories, process flows, or functional specifications
• Experience supporting testing activities, including test case development, execution, and defect tracking
• Experience using Microsoft Excel, Microsoft PowerPoint, and Microsoft Word for analysis and deliverable preparation
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS/SCI with polygraph security clearance required
• Ability to work onsite 100% of the time in Chantilly, VA

Preferred:

• Experience supporting ServiceNow implementation, administration, or configuration activities
• Experience supporting federal, state, local government, or public higher education clients
• Experience preparing training materials or end-user documentation

For individuals assigned and/or hired to work in Virginia, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Virginia and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76,600 to $127,600.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 360319

Job ID 360319