Job Description:Reports to: Director, Consumer Insights
Employment Type: Full-time
This is an existing vacancy
About the RoleThe Consumer Insights Analyst develops the analytics and data insights for JD Power's customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their business. The Analyst will work with a team of Consumer Insights experts and partners with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).
In this role, you will- Analyze survey data to find insights to help clients improve customer satisfaction
- Author reports, presentations, and client-specific content that focuses on actionable insights to improve customer satisfaction
- Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights
- Demonstrate thought leadership in a specific industry
Required Qualifications- Demonstrate experience performing data analysis and insights generation is required
- Have worked in survey and/or market research industry
- Education: Bachelor's Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics)
- Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required
- Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable
- Strong data analytic skills with ability to analyze survey data, interpret survey results, and deliver insights
- Articulate study findings in a clear and concise manner
- Strong communication skills, both written and verbal
- Proficient in MS Office Suite (PowerPoint, Excel, Word)
Preferred Qualifications- Advanced statistical skill (predictive modeling, multivariate statistics) preferred
- Experience in the Financial Services sector
Compensation and BenefitsThis position has a starting salary range of $70,000 - $90,000 CAD / $80,000 - $100,000 USDper year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.
ApplicationsCandidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.
This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in [redacted].com or [redacted].com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
