Job Description:Job Title: Sr. Account ManagerLocation: Remote | CA
Reports to: Sr. VP, Group Account Executive
Employment Type: Full-time
This is an existing vacancy
About the Role:This position supports sales by conducting data analysis, managing resources, and fostering client relationships. It plays a critical role in achieving JD Power automotive sales objectives through effective analytical and client support functions. The Sr. Account Manager serves as advocates, troubleshooters, and strategic collaborators, playing a pivotal role in driving success and fostering growth for both clients and JD Power.
In this role, you will:- Work with Account Executives to keep the Salesforce pipeline organized and current, enabling precise forecasting, accurate revenue reporting, and the identification of white space opportunities.
- Collaborate with the finance department to ensure that new product entry fields in Salesforce are validated for precise reporting.
- Track and monitor monthly revenue deadlines to help make sure all required information is submitted on time.
- Support Accounting, and Finance to ensure revenue recognition is correct.
- Collaborate with Account Executives and Product/Solution teams to prepare comprehensive RFP responses that foster growth through new business opportunities.
- Collaborate with practice and Account Executives as they prepare statements of work, organize approvals from legal, finance, practice, and other relevant internal departments, support client reviews and negotiations, and ensure all contracts are accurately documented and activated.
- Assist Account Executives with contract negotiation with business teams, purchasing, and other internal teams.
- Manage daily client communication, responding promptly to all client needs, and provide timely updates for all JD Power products and services.
- Field client questions and gather information from various sources to provide requested information.
- Coordinate, attend and participate in various client meetings
- Work with all stakeholders to create customized research presentations with client-focused analysis and strategic recommendations.
- Coordinate client presentations and deliver products to clients directly and assist in project management of certain client opportunities.
- Manage client access to JD Power online platforms, deliverables, tools, etc.
- Coordinate training of clients on how to access and use our various tools and deliverables.
- Continuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement improvements.
- Facilitate collaboration among the Sales, Product, and Solutions teams to optimize processes and effectively communicate client pain points, recommendations, and inquiries. This approach supports continuous improvement of our products and deliverables for clients.
- Participate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the company.
- Serve as a primary point of contact for key client relationships and help resolve complex client issues.
- Identify opportunities to strengthen client partnerships, increase client retention and support growth initiatives.
- Provide guidance and mentorship to newer members of the team.
- Support Account Executives in renewal and contract discussions by coordinating stakeholders, managing deliverables and helping drive successful outcomes.
Required Qualifications:- High school diploma or equivalent required; Bachelor's degree preferred.
- 5-8 years of customer service experience in the automotive industry
- Demonstrate experience in customer service and account management.
- Demonstrated experience managing complex client relationships and multiple priorities simultaneously.
- Experience supporting contract renewals and cross-functional initiatives.
- Analytical and problem-solving mind
- Strong communication and interpersonal skills
- Customer focused
- Effective time management
- Negotiating skills
- Experience using Excel, Microsoft Teams, Salesforce, PowerPoint
Preferred Qualifications:- Passion for understanding client needs and delivering exceptional service.
- Strong communication, relationship-building, and negotiation skills.
- Positive, solution-oriented approach to resolving challenges.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong business acumen with a curiosity to understand the broader picture.
- Ability to quickly learn and maintain knowledge of a diverse product and service portfolio.
- Commitment to client success and achieving business results.
Compensation and BenefitsThis position has a starting salary range of USD $96,000 - $113,000per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.
