About the job:About the Area:
Client Service is a CIB capability designed to facilitate and coordinate the client onboarding process in the United States. The team supports Corporate Coverage, Global Markets and Global Transaction Banking, providing consistent operational coordination across client onboarding and lifecycle enablement activities.
The team operates with end-to-end operational request ownership and centralized client outreach, working closely with specialist teams and the global Client Service organization to support a consistent and homogeneous model across geographies.
The Client Service Analyst will support and facilitate onboarding for corporate clients, coordinating documentation, communications and operational follow-up with Global Bankers, clients and internal specialist teams.
Key Responsibilities
- Facilitate day-to-day onboarding and client lifecycle enablement activities for corporate clients across Corporate Coverage, Global Markets and Global Transaction Banking.
- Work with business teams to understand onboarding requirements associated with new products or business activities and help route requests appropriately.
- Act as the operational owner of assigned onboarding and lifecycle enablement requests from initial intake through completion, including new corporate client onboarding, new product enablement and ongoing client enablement activities.
- Review incoming requests and supporting data for completeness and accuracy; follow up with requestors to address missing information or documentation.
- Act as the single operational point of contact for assigned corporate client onboarding requests until completion, coordinating documentation requests, resolving operational questions and managing communications with the appropriate internal stakeholders.
- Support corporate client onboarding cases, working with Global Bankers, clients and internal teams to help deliver a smooth onboarding experience.
- Coordinate with specialist teams, including KYC/AML, Legal, Compliance, Risk, Operations, Tax and relevant technology or registration teams, to follow up on pending actions. Specialist teams retain technical ownership and decision-making within their respective areas.
- Monitor assigned case progress, identify delays or missing inputs, follow up proactively and escalate blockers or complex issues to the appropriate team or manager.
- Guide business teams on request submission requirements and support the resolution of rejections or rework related to data quality or completeness.
- Follow up on required registrations in systems not directly integrated with the request entry process, including relevant operational platforms.
- Maintain accurate case records, track agreed turnaround times and provide clear status updates to business stakeholders and the Client Service team.
- Support KPI reporting and identify recurring operational issues, contributing practical suggestions to improve turnaround times and the onboarding experience.
- Apply common operating standards aligned with the global Client Service model, share local operational insights and contribute to procedures and training materials as needed.
- Handle requests in accordance with internal policies, procedures and applicable regulatory requirements, escalating control concerns when identified.
Knowledge & Skills
- Experience or exposure to client onboarding, client lifecycle management, KYC coordination, account opening or related operational activities, preferably within Corporate & Investment Banking.
- Strong organizational skills, attention to detail and ability to follow established processes and manage assigned tasks independently.
- Understanding of onboarding workflows and the interactions among Coverage, Global Markets, Global Transaction Banking, Compliance, Legal, KYC/AML, Risk and Operations.
- Experience interacting with corporate clients, bankers or internal specialist teams is an advantage.
- Ability to manage multiple concurrent requests, prioritize tasks, follow up consistently and maintain accurate records.
- Basic working knowledge of relevant onboarding requirements, including KYC, AML and sanctions; familiarity with other applicable regulatory requirements is a plus. Specialist technical expertise is not required.
- Good coordination, problem-solving, stakeholder communication and escalation skills.
- Comfort using workflow management tools, reporting dashboards, Microsoft Office and Google Workspace applications.
- Fluent English required; Spanish is considered a plus.
Other Skills:
- Clear, professional written and verbal communication skills, with the ability to build effective working relationships with clients, bankers and specialist teams.
- Strong client-service orientation, reliability and a sense of ownership for assigned tasks and follow-up.
- Proactive and solutions-oriented approach, with willingness to collaborate across teams and escalate issues appropriately.
- Continuous-improvement mindset and openness to learning new onboarding processes and tools.
- Ability to work under pressure, manage competing priorities and follow actions through to completion.
- Collaborative mindset and comfort working across functions, products and geographies within a developing global operating model.
- High level of professionalism, responsiveness and attention to detail
With respect to this position in our New York Office, the expected base salary ranges from $85,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
