Role SummaryWe are seeking an experienced AS400 AMS Lead to lead the support, maintenance, enhancement, and modernization of mission-critical applications hosted on the IBM i (AS400/iSeries) platform. This role combines technical leadership, application support management, stakeholder engagement, incident resolution, and continuous service improvement within an Application Management Services (AMS) environment.
The successful candidate will serve as the primary technical authority for the IBM i landscape, ensuring system stability, performance, security, and operational excellence while driving automation, modernization, and DevOps initiatives.
Mandatory Requirement: Candidates must possess or be eligible to maintain
Canada Secret Level II Security Clearance.Key Responsibilities AMS Leadership & Service Delivery• Lead the day-to-day operation of the IBM i (AS400) AMS function, ensuring adherence to SLAs, OLAs, and operational targets.
• Manage application support activities, including incident, problem, change, and release management.
• Act as the primary escalation point for complex production issues and critical incidents.
• Drive root cause analysis (RCA) and implement preventative measures to improve service stability.
• Coordinate support activities across onsite, offshore, and vendor teams.
Technical Leadership• Provide technical leadership for IBM iSeries applications developed in RPG, RPGLE, COBOL, CL/CLLE, DB2, and related technologies.
• Review and approve technical designs, code changes, support fixes, and deployment plans.
• Mentor team members and promote technical excellence and knowledge sharing.
• Ensure adherence to development, support, security, and operational standards.
Application Support & Maintenance• Lead production support activities for critical business applications.
• Oversee defect triage, troubleshooting, debugging, and resolution of application issues.
• Monitor system performance and proactively identify opportunities for optimization.
• Support planned releases, deployments, upgrades, and maintenance activities.
DevOps & Continuous Improvement• Drive DevOps practices, automation initiatives, and operational efficiencies across the IBM i environment.
• Implement continuous service improvement initiatives to improve application reliability and support effectiveness.
• Identify modernization opportunities and support transformation initiatives involving APIs, integration platforms, cloud services, and automation tools.
• Improve monitoring, alerting, and operational observability capabilities.
Stakeholder Management• Partner with business stakeholders, architects, infrastructure teams, security teams, and vendors to ensure successful delivery of services.
• Provide regular operational reporting, service reviews, and technical recommendations.
• Participate in governance forums and support strategic planning activities.
Required Qualifications - 10+ years of experience supporting and developing applications on IBM iSeries (AS400) platforms.
- 5+ years of experience in a Technical Lead or AMS Lead capacity.
- Hands-on expertise with:
- RPG III / RPG IV
- RPGLE / Free Format RPG
- COBOL / ILE COBOL
- CL / CLLE
- DB2 for i
- SQL / Embedded SQL
- Query/400
- Batch processing and job scheduling
- Strong experience in:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Production Support
- Root Cause Analysis
- Experience working within ITIL-based support environments.
- Strong stakeholder management and communication skills.
- Experience leading geographically distributed teams.
Preferred Qualifications - Experience supporting large enterprise environments in telecommunications, financial services, insurance, or other highly regulated industries.
- Experience with:
- API integration
- JSON/XML processing
- Web services
- MQ Series
- DevOps tools and CI/CD practices
- Application modernization initiatives
- Exposure to cloud platforms such as Azure or AWS.
- Experience with automation, monitoring, and observability tools.
- Telecom billing, OSS/BSS, or customer management platform experience is considered a strong asset.
Work Arrangement • Hybrid work environment; 3-days a week either onsite or Capgemini's office
The base compensation range for this role in the posted location is: $134,316 - $164,164 CAD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
