Full Job Description
Lead the strategy, delivery excellence, and capability growth for HCM and Payroll, Absence, Time Tracking & Scheduling (PATTS) across the Americas. This role elevates the quality, maturity, and impact of our Workday implementation services, ensuring our teams deliver consistently strong outcomes whileoperatingwith clarity, confidence, and a high advisory standard. While this role focuses onimplementationdelivery, close partnership with AMS is essential to ensure seamless client experiences and healthy transitions postgolive.
Strategic Delivery & ClientLeadership
Guide overall delivery strategy across HCM and PATTS, ensuring highquality execution, strong governance, and predictable outcomes.
Bring a strategic, advisory mindset to complex client initiatives,helping shape solution direction, manage risks, and drive clarity in design decisions.
Promote disciplined use of our standard deliverymethodologyacross teams to ensure consistency and scalability.
Partner with crossfunctional domains (Financials, Integrations, Security, Analytics) to ensure cohesive program execution.
Maintain strong alignment with AMS to ensure expectations, handoffs, and support models are clearly understood and wellorchestrated.
Sales Partnership & Commercial Support
Collaborate with Sales through qualification, discovery, solution shaping, and estimation.
Support clientfacing activities (demos,presentations, executive conversations) with a clear point of view on approach, scope, and delivery strategy.
Translate client needs into clear delivery constructs,includingscopeboundaries, risks, and staffing recommendations.
Work with the broader delivery team tomaximize commercial viability of implementation approach and raise awareness of margins and profitability.
Capability Building Across HCM & PATTS
Develop andmaintaindeliveryassets, accelerators, templates, and bestpractice frameworks.
Build repeatable patterns across discovery, design, testing, deployment, and cutover.
Drive a culture of continuous improvement and shared learning across both HCM and PATTS communities.
Drivea culture of strategic advisory intoKainos9Workday implementation approach, including proactivelyidentifyinggaps and opportunities for improvement.
Americas Operating Model
Scale delivery across the U.S., Canada, and Latin America while accounting for regional regulatory and operational nuances.
Promote pragmatic, MVPoriented solutioning thatalignswith varying levels of client maturity.
Maintain a strong customerexperience lens across all engagements.
People Leadership & Team Management
Lead HCM and PATTS delivery teams with a focus on coaching, capability growth, and longterm professional development.
Manage staffing, onboarding, performance management, and forecasting across the portfolio.
Champion recruitment, retention, and culture efforts.
Ensure teams feel supported, empowered, and connected to the broader delivery mission.
Minimum Qualifications
7+ years leading complex HR and/or workforcerelated implementations or programs.
Strong consulting skills including facilitation, stakeholder communication, advisory capability, and problemsolving.
Understanding ofregulatory areas such as payroll compliance, labor rules, leave administration, and scheduling standards.
Demonstrated experience leadingina strategic advisory environment.
Demonstrated ability to lead and grow multidisciplinary teams.
Preferred Qualifications
Experience with Workday HCM and/or PATTS (certifications highly valued).
Experience developing delivery methodologies, playbooks, or team capability programs.
Exposure to multicountry operating models and postdeployment support models.
Relevant professional designations (e.g., Payroll Org, HR certifications)
