Align Clinician Team Lead: The Clinical Subject Matter Expert
Location: Toronto Flagship
Role Type: Senior Clinician, Clinical Mentorship & Leadership
The Role in 30 Seconds
You are a master of the Align Clinician Program. You are leading the clinical team by example and mentorship. This isn't just a practitioner role; you are the clinical engine responsible for the growth and success of our clinicians and patients. You oversee peer reviews, lead student placements through our UHN partnership, and ensure our treatment plans remain the gold standard in the industry. You own the clinical culture, ensuring every client outcome is optimized.
The Perks
The Salary: Competitive leadership rate commensurate with experience.
The Benefits: Comprehensive health and wellness coverage.
The Access: You will work directly with the Medical Director and Director of Operations to translate clinical wisdom into clinical excellence.
The Lifestyle: A modern, patient-centric environment where healthcare meets patient compliance, and technology. You will receive annual gratis (free product) from Align Custom Fit to keep you moving at your best while representing the brand.
Are You Our Person?
Clinical Authority: You are a subject matter expert who leads by example. You have a deep commitment to clinical integrity, always willing to learn, and the Align Clinician standard of care.
Empathetic Leader: You have a gift for LMA (Leading, Managing, and holding Accountable). You coach with kindness, invest in teammate growth, and communicate with transparency.
Analytical & Solution-Oriented: You don't just see problems; you interpret data. You can look at a Scorecard, identify opportunities for improvement, and build a training solution to fix it.
Collaborative Teammate: You thrive in a "Teaming" environment. You partner effectively with the Client Experience (CEC) Team Lead to eliminate gaps in the schedule and ensure smooth daily transitions.
What You'll Drive
Clinical Mentorship & Development: Lead the onboarding and coaching of clinicians. Serve as the site supervisor for Michener Chiropody student placements, shaping the next generation of practitioners.
Client Outcome Excellence: Audit treatment plans and clinical case studies to ensure brand integrity. Resolve client concerns with poise, ensuring high NPS scores and a steady stream of 5-star reviews. Revenue & Operational Synergy: Coach clinicians on integrated recommendations (product and service needs) to hit revenue-per-hour targets. Provide leadership with "boots on the ground" intel to keep the clinics running lean and efficient. Strategic Vision: Represent the clinical voice in L10 meetings. You are responsible for the 100% completion of quarterly clinical Rocks and the delivery of accurate data for the Monday Flash Reports.
The Weekly Pulse (Approx. 32-40 Hours)
Clinical Practice & Patient Care: (Primary Focus)
Mentorship & Peer Reviews: 1-2 hours
Quality Audits & Outcome Reviews: 1-2 hours
Revenue Synergy & Community Partnerships: 1-2 hours
L10 Strategy & Operational Flow: 1 hour
The Non-Negotiables
Professional Credentials: Must be a registered practitioner (Chiropodist/Podiatrist) in good standing with COCOO
Leadership Experience: Proven ability to manage teams and hold others accountable to high-performance standards.
Core Value Fit: You embody Love, Custom Excellence, Innovation, Community, and Longevity.
Presence: You are a fixture in our Mississauga and Toronto clinics, maintaining the energy and standards of one or both flagship locations.
We appreciate the heart and energy you bring to the healthcare field. While we value every practitioner's journey, we will only be contacting candidates selected for a leadership interview. Thank you for being a part of the Align story.
