5-7 years of experience in AI deployments or related fields
Strong problem-solving abilities with a holistic approach
Ability to learn and adapt to new AI technologies quickly
Demonstrated organizational skills and self-sufficiency
Ownership mentality towards customer outcomes and implementations
Responsibilities
Lead AI deployments for major pharmaceutical and biotech companies
Hands-on configuration of AI solutions to achieve measurable outcomes
Serve as a strategic advisor on AI implementations within regulated environments
Collaborate with Engineering and Product teams to translate customer needs into product specs
Create and refine deployment playbooks to ensure scalable implementations
Define and validate requirements for new AI Agent builds with customers
Drive customer relationship management to ensure project momentum and effectiveness
Benefits
Competitive compensation, including meaningful equity
Comprehensive medical, dental, and vision insurance for employees and their families
Generous paid time off policy
Paid parental leave for employees
Full Job Description
THE ROLE:
You'll be responsible for revolutionizing how life sciences organizations interact with AI. You will design and deploy novel AI experiences that become daily drivers of critical workflows. Working at the intersection of customer and product, you'll orchestrate frontier AI models into practical solutions that transform drug development timelines from months to minutes.
WHAT WE ARE LOOKING FOR:
Thoughtful problem solvers: You approach problems holistically, starting with a clear and accurate understanding of the context. You break down unstructured customer challenges into concrete deployment plans. You think critically about both business impact and technical feasibility of your solutions.
Not ideological about technology: To you, technologies are about tradeoffs. You may be opinionated, but you're not ideological. You can learn new AI capabilities quickly and are receptive to new approaches for solving customer problems.
Organized and self-sufficient: You are comfortable managing yourself, navigating ambiguity in customer environments, and finding ways to create measurable impact. You turn loose goals into concrete execution plans.
Owner of your mission: You are an owner of the customer outcomes you drive. You take pride in the quality of deployments, the adoption you achieve, and the ROI you deliver. You're accountable for results, not just recommendations.
Grit: You will run through walls to achieve customer success and drive adoption.
WHAT YOU'LL DO:
Lead AI deployments with Top 10 Pharma and leading biotech organizations, from pilot through production adoption
Configure and customize AI Assistants and Agents hands-on in the platform to deliver clear, measurable value
Act as strategic advisor on AI implementation in regulated environments, including change management, governance, and compliance considerations
Translate customer needs into product requirements by working closely with Engineering and Product teams
Develop repeatable deployment playbooks and best practices to scale successful implementations
Define requirements, test outputs, and validate success criteria for new Agent builds with customers
Identify and drive expansion opportunities based on usage patterns and adjacent workflow needs
Operate as day-to-day strategic partner to customer sponsors, ensuring momentum and removing blockers
NICE TO HAVE'S:
3+ years of experience in consulting, strategy, operations, or client-facing roles
Experience in Life Sciences, healthcare, or other regulated industries
Background in enterprise software deployments or post-sale customer work
Prior experience collaborating with product or engineering teams
Familiarity with AI/LLM capabilities and deployment patterns
BENEFITS:
Competitive compensation, including meaningful equity
Medical, dental, and vision insurance for employee and dependents
