NCR Corporation

AI Observability Engineer

NCR Corporation$110K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
  • 3+ years of experience in Observability, Site Reliability Engineering (SRE), Infrastructure Engineering, or Operations Engineering.
  • Strong experience with monitoring, logging, tracing, and performance management platforms.
  • Proficiency in scripting and automation using Python, PowerShell, Bash, or similar languages.
  • Experience working with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Knowledge of CI/CD pipelines, Infrastructure as Code (Terraform, Bicep, ARM, etc.), and DevOps practices.

Responsibilities

  • Design, deploy, and maintain enterprise observability platforms for monitoring, logging, tracing, and alerting.
  • Develop dashboards, KPIs, and service health metrics for actionable operational insights.
  • Implement and optimize observability solutions using tools like Splunk and AppDynamics.
  • Automate operational processes and incident response workflows through scripting and orchestration.
  • Collaborate with engineering and operations teams to enhance application performance and reliability.
  • Analyze incidents to identify root causes and implement preventive measures through automation.
  • Drive the adoption of AI-powered observability capabilities for improved operational efficiency.

Benefits

  • Opportunity to work with cutting-edge AI and automation technologies.
  • Collaborative environment with cross-functional teams.
  • On-call support role enables direct involvement in incident management.
  • Focus on professional development and skill enhancement in AI and observability.
  • Ability to innovate by designing and implementing AI-driven operational solutions.
Full Job Description
Observability Automation Engineer

Role Summary

We are seeking an Observability Engineer to design, implement, and support enterprise observability platforms while driving automation, AI, and Agentic AI initiatives. The ideal candidate will leverage intelligent automation, AI-powered analytics, and autonomous agents to improve service reliability, accelerate troubleshooting, and reduce operational overhead.

Key Responsibilities
  • Design, deploy, and maintain enterprise observability platforms for monitoring, logging, tracing, and alerting.
  • Develop dashboards, KPIs, and service health metrics to provide actionable operational insights.
  • Implement and optimize observability solutions using tools such as Splunk, AppDynamics, or Splunk Observability Cloud platforms.
  • Automate operational processes, alert management, health checks, and incident response workflows using scripting and orchestration tools.
  • Collaborate with engineering and operations teams to improve application performance, reliability, and scalability.
  • Analyze incidents, identify root causes, and implement preventive measures through proactive monitoring and automation.
  • Drive adoption of AI-powered observability capabilities, including anomaly detection, predictive analytics, event correlation, and intelligent alerting.
  • Leverage Microsoft Copilot, Generative AI, and automation technologies to enhance troubleshooting, operational efficiency, and engineering productivity.
  • Develop AI-assisted runbooks, knowledge bases, and self-healing solutions to reduce manual intervention and Mean Time to Resolution (MTTR).
  • Participate in on-call support and major incident management activities as needed.
  • Design and implement AI-driven observability solutions using telemetry, monitoring, logging, and distributed tracing platforms.
  • Develop automated remediation, self-healing workflows, and operational runbooks using scripting, orchestration, and infrastructure-as-code tools.
  • Build and integrate Agentic AI solutions that can autonomously analyze alerts, retrieve operational context, recommend actions, and execute approved remediation workflows.
  • Leverage Microsoft Copilot and Generative AI tools to improve incident investigation, root-cause analysis, knowledge management, and engineering productivity.
  • Implement AI-powered anomaly detection, event correlation, capacity forecasting, and predictive monitoring capabilities.
  • Develop integrations between observability platforms and AI agents to automate repetitive operational tasks and improve MTTR.
  • Collaborate with application, SRE, cloud, and platform teams to identify opportunities for AI-assisted operations and process automation.


Required Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
  • 3+ years of experience in Observability, Site Reliability Engineering (SRE), Infrastructure Engineering, or Operations Engineering.
  • Strong experience with monitoring, logging, tracing, and performance management platforms.
  • Proficiency in scripting and automation using Python, PowerShell, Bash, or similar languages.
  • Experience working with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Knowledge of CI/CD pipelines, Infrastructure as Code (Terraform, Bicep, ARM, etc.), and DevOps practices.
  • Experience with Python, PowerShell, or similar languages for automation and API integrations.
  • Experience developing automation workflows and integrating observability platforms with cloud services and operational tools.
  • Familiarity with AI-assisted engineering practices and Copilot-enabled development workflows.
  • Strong analytical and troubleshooting skills.


Preferred Qualifications
  • Experience with Microsoft Copilot, Azure OpenAI, Copilot Studio, or other AI-powered engineering tools.
  • Knowledge of AIOps platforms and machine learning concepts related to observability.
  • Experience implementing OpenTelemetry standards and distributed tracing solutions.
  • Familiarity with Kubernetes, containers, and cloud-native monitoring architectures.
  • Experience building automated remediation and self-healing workflows.
  • Hands-on experience with Microsoft Copilot, Azure AI Services, Azure OpenAI, Copilot Studio, LangChain, Semantic Kernel, Agentic AI frameworks, or similar technologies.
  • Experience building AI agents, retrieval-based knowledge systems, AI-powered chatbots, or autonomous operational workflows.
  • Knowledge of RAG architectures, vector databases, prompt engineering, and AI governance best practices.
  • Familiarity with AIOps platforms and event intelligence solutions.

Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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