This role is open to candidates based in or near San Francisco, CA. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The AI Growth Strategist partners with Edwin customers to ensure they successfully operationalize AI, achieve measurable business outcomes, and accelerate their journey toward Autonomous IT.

This role goes beyond traditional Customer Success. While Edwin deployments may succeed technically, long-term customer success depends on user adoption, operational change, executive alignment, and measurable value realization. The AI Growth Strategist owns that journey, helping customers transform successful implementations into meaningful business outcomes.

Working with a portfolio of strategic customers, you will combine technical expertise, business consulting, data-driven insights, and executive engagement to maximize adoption, improve customer health, demonstrate ROI, and identify opportunities for continued growth.

As part of Edwin's AI Growth organization, you will play a critical role in building a new AI-first customer engagement model that supports Edwin's ambition of reaching $100M ARR. You'll work closely with AI Impact, Product, Engineering, Sales, Marketing, Enablement, and LogicMonitor Customer Success teams to ensure customers continuously realize value from Edwin while providing valuable feedback that shapes the future of the platform.

Here's a closer look at this key role:

• Own customer success across a portfolio of strategic Edwin customers, guiding them from deployment through operational adoption, value realization, and Autonomous IT maturity.
• Partner with AI Impact teams to ensure customers successfully transition from technical deployment to sustained operational adoption.
• Develop and execute AI Success Plans aligned to customer business objectives, tracking measurable outcomes throughout the customer lifecycle.
• Monitor customer adoption, product usage, health signals, and operational maturity, proactively identifying risks and coordinating actions to accelerate customer success.
• Deliver Executive Business Reviews that communicate business value, ROI, adoption progress, and recommendations for continued growth.
• Guide customers in expanding AI adoption across new teams, use cases, and operational workflows to maximize business impact.
• Partner with Sales to identify expansion opportunities based on demonstrated customer outcomes and realized value.
• Collaborate with Product, Engineering, and AI Impact teams to communicate customer feedback, emerging AI use cases, and enhancement opportunities that influence product evolution.
• Partner with Marketing to identify customer references, AI Heroes, case studies, webinars, and advocacy opportunities that showcase Edwin success.
• Stay current on AI adoption trends, customer success best practices, and emerging AI technologies while contributing to the continuous improvement of AI Growth playbooks and customer engagement methodologies.

What You'll Need:

• 4+ years of experience in Customer Success, Professional Services, Technical Account Management, Solutions Consulting, AI/ML, enterprise SaaS, or technical consulting, supporting complex enterprise customers.
• Demonstrated ability to lead strategic customer engagements, drive adoption, manage executive stakeholders, and deliver measurable business outcomes across enterprise accounts.
• Strong technical aptitude with the ability to understand AI-driven solutions, observability platforms, integrations, APIs, automation, and enterprise operational workflows.
• Experience developing success plans, conducting Executive Business Reviews, measuring customer value and ROI, and proactively managing customer health and adoption.
• Excellent consultative, analytical, and communication skills with the ability to influence technical teams and executive leaders while thriving in a fast-paced, high-growth environment.

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Anticipated Application Close Date: 11/09/26

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$90,310-$124,190 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

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