Position SummaryResponsible for providing prompt resolution to all support-related issues that
include developing, designing, and testing code integrated into software
products. Specific duties include the following:
- Provide technical system resolutions to customer issues.
- Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural.
- Provide customer satisfaction through timely technical support responses with efficient resolutions.
- Follow up with customers, provide regular updates and see all system issues are thoroughly resolved.
- Maintain and update knowledge base on a regular basis to keep up with technology innovations.
- Maintain a thorough understanding of system and product methodology and technical functionality of systems.
- Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services.
- Recommend procedure modifications or improvements based on client business needs and systems.
- Continually build on knowledge of help desk procedures, products and services.
- Utilize technical knowledge to write and complete software tasks and projects.
- Research new technologies and incorporate them into new systems and products.
- Test, integrate, write, troubleshoot, and debug software applications on client sites.
- Responsible for the architecture and implementation of critical software components and games.
- Continuously implement company standards and apply design principals and patterns to develop robust software.
- Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues.
- Work as team mentor in a multi-person development team.
- Review and verify the work of engineers, designers, or technicians.
QualificationsMaster’s Degree (or foreign equivalent) in Computer Information Systems or related field.
Must have functional knowledge of the following:
- MSBI Stack including SSIS, SSAS, SSRS, SharePoint
- Advanced scripting for T-SQL stored procedures, performance tuning of complex, high-volume queries and Administrative experience in SQL Server
- Tableau Server Administration and Tableau Dashboards design
- Developing ETL, Data Marts, Datawarehouse, reports, dashboards and KPIs
- .NET, C#, JSON, RabbitMQ, NGNX
- Casino Gaming domain
Employer will accept any suitable combination of education, training or experience.
Qualified applicants should contact at LnW.Jobs@lnw.com referencing Job # 65804.00348. Employer: LNW Gaming, Inc. Job location: Las Vegas, NV - Onsite within Clark County.
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