5-7 years of experience in a clinical or healthcare setting
Strong critical thinking and problem-solving skills
Proficient in compliance with healthcare regulations (CMS, Joint Commission)
Experience in managing clinical and non-clinical emergencies
Ability to foster a collaborative and patient-focused culture
Demonstrated experience in implementing quality initiatives/programs
Effective communication and liaison skills between departments
Responsibilities
Provide clinical support and serve as a Subject Matter Expert
Collaborate with senior leadership to optimize hospital operations
Coordinate and support emergency teams during off-hours
Manage compliance with healthcare regulations and standards
Develop and implement quality initiatives focused on patient safety
Address and resolve patient concerns in a professional manner
Evaluate and improve operational workflows for patient flow
Benefits
Comprehensive medical and dental coverage
Tuition remission for employees and their family members
Support for continuous professional development
Positive and collaborative work environment
Opportunities for involvement in quality improvement programs
Full Job Description
Current Employees:
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Provides clinical support for staff and serves a Subject Matter Expert. Supports hospital operations and collaborates with senior leadership. Fosters a positive, collaborative, and patient-focused culture and work environment. Acts as a liaison between departments to ensure effective communication. Optimizes workflows and identifies opportunities to enhance quality of care. Possesses strong critical thinking skills and addresses/escalates issues in real-time. Coordinates emergency teams (after hours/weekends/holidays) and assist with Command Center setup. Manages clinical and non-clinical emergencies, including notifications to leadership and external agencies (e.g., medical examiner, law enforcement). Ensures compliance with healthcare regulations (CMS, Joint Commission) and standards of practice (Tracer methodology). Supports policies, procedures, and emerging technologies to improve operational efficiency and patient outcomes. Develops and implements quality initiatives/programs focused on patient safety and satisfaction. Addresses and resolves patient or family concerns promptly and professionally. Promotes accountability and provides recommendations based on staff performance. Optimizes patient flow and throughput while contributing to high standards of patient care. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Job Status: Full time
Employee Type: Staff
About University of Miami
The University of Miami is a private research university in Coral Gables, Florida. The university offers 132 undergraduate, 148 master's, and 67 doctoral degree programs, of which 63 are research/scholarship and four professional areas of study. The university's research expenditures in the 2018–2019 fiscal year were $358.9 million, the highest of any university in Florida and 45th in the nation. The university comprises 11 schools and colleges, including the Leonard M. Miller School of Medicine in Miami's Health District, a law school on the main campus, and the Rosenstiel School of Marine and Atmospheric Science focused on the study of oceanography and atmospheric sciences on Virginia Key, with research facilities at the Richmond Facility in southern Miami-Dade County.
