5+ years of experience in healthcare administration or a related field
Strong leadership skills with a focus on team development
Proficiency in clinic operations and patient access management
Experience with Epic CareConnect or similar electronic health record systems
Excellent communication and interpersonal skills
Ability to analyze metrics and implement improvements
Responsibilities
Supervise and coach front office and patient access staff
Coordinate daily operations for efficient patient flow
Develop and adjust staffing schedules to meet clinic needs
Collaborate with providers to enhance operational efficiency
Oversee appointment scheduling and clinic calendars
Monitor patient access metrics and service standards
Resolve patient concerns and escalate issues as needed
Support hiring and training of administrative staff
Manage clinic communications and operational updates
Assist with departmental projects and workflow optimization
Monitor supply inventory and support budget management
Ensure compliance with health policies and regulations
Benefits
Comprehensive health insurance options
Retirement savings plan with employer match
Generous paid time off and holiday schedule
Professional development and training opportunities
Supportive work environment focused on team collaboration
Full Job Description
Description
As the Administrative Supervisor for the Endocrinology/Diabetes Center, you will provide day-to-day leadership and operational oversight of a busy outpatient specialty clinic. Under the direction of the Clinic Manager, you will supervise administrative staff, coordinate clinic operations, and partner with physicians, advanced practice providers, and clinical teams to ensure exceptional patient care and service. This role is responsible for optimizing patient access, supporting efficient clinic workflows, enhancing the patient experience, and fostering a collaborative, high-performing team environment.
Key Responsibilities
Provide direct supervision, coaching, and performance management for front office and patient access staff.
Coordinate daily clinic operations to ensure efficient patient flow from scheduling and registration through check-out.
Develop staffing schedules and adjust assignments to maintain appropriate coverage and support clinic needs.
Partner with providers and clinic leadership to maximize operational efficiency, patient access, and patient satisfaction.
Oversee appointment scheduling, provider templates, and clinic calendars within Epic CareConnect.
Monitor patient access metrics, workflow performance, and service standards to identify opportunities for improvement.
Address and resolve patient concerns, escalating issues as appropriate to ensure timely resolution and an exceptional patient experience.
Support hiring, onboarding, training, and ongoing development of administrative staff.
Coordinate referrals, authorizations, registration activities, and communication between patients, providers, and multidisciplinary teams.
Manage clinic communications, including call center activity, Epic in-basket messages, and operational updates.
Assist with departmental projects, workflow optimization initiatives, and implementation of new services and providers.
Monitor office and clinic supply inventory and support budgetary and resource management activities.
Ensure compliance with UCLA Health policies, regulatory requirements, patient privacy standards, and service excellence expectations.
Salary: $32.42-$64.51
About UCLA Health
UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
