Job Title: Senior Executive Operations Program Manager
Status:Exempt
Reports to: SVP - Chief Information Officer
Department: Administration
Job Code: 11906
Pay Range: $124,700.00 - $135,000.00 Annually
Location: Hybrid
WHAT YOU'LL DO:- Strategic Advising: * Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante and sounding board; engaging in brainstorming freely, option analysis and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions
- Operational Framework: * Establishes seamless processes and management routines that drive operational excellence; Translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency.
- Influential Leadership: * Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results.
- Project Oversight: * Overseeing high-impact strategic projects and directing cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhances talent management.
- Cross-functional Collaboration: * Leading and managing cross-functional teams; providing clear decision-making framework , data-driven insights, and recommendations to achieve strategic goals across operational domains.
- Strategic Communication: * Handling internal and external communications, and managing communications with the credit union executive leadership team; identifying and closing communication gaps, and streamlining how information is shared between departments
- Building Relationships: * Fostering relationships with key stakeholders, and cultivating relationships with partner organizations and thought leaders; promote positive, collaborative working environment that enhances the credit union's brand reputation and operational success.
- Organizational Development: * Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them; lead operations training and development agenda
- Strategic Planning & Change Management: * Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting
- Execution of Strategic Vision: * Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; Drives initiatives from concept through completion with metrics to measure success and impact.
- Risk and Compliance: * Ensure compliance with relevant policies and regulations and manage operational risks. Proactively identify risks and develop mitigation strategies.
- Regulatory: * Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc.
- Evaluation: * Monitoring and evaluating operations and strategic performance metrics
- Crisis management: * Support crisis management situations effectively and efficiently
- Executive Support: * Supporting senior leadership with administrative and strategic needs
- Special Assignments: * Undertake special projects and assignments as requested by senior leadership and/or perform other assignments as required.
QUALIFICIATIONS AND PREFERENCES:- Bachelor's Degree in business administration or similar field or equivalent experience required
- 10+ years of experience in program or business management, operations, or strategic planning, preferably in a financial institution required
- Experience supporting C-suite executives or working in executive operations required
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2482
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