The Department of Developmental Services (DDS) is seeking an experienced and collaborative leader to serve as the Central West Acquired Brain Injury/Moving Forward Plan (ABI/MFP) Waiver Director within the Community Systems team. The ABI/MFP Waiver Director provides regional leadership and oversight for residential Home and Community-Based Services (HCBS) waiver programs, with a primary focus on the Acquired Brain Injury - Residential Habilitation (ABI-RH)Waiver and related residential waiver services.
The ABI-RH Waiver is a MassHealth HCBS waiver designed to support individuals with acquired brain injuries who are transitioning from nursing facilities or qualifying long-term hospital settings to community-based living. The waiver serves individuals who require 24-hour supervision and staffing in a provider-operated residential setting. DDS is the operating agency for the ABI-RH waiver and provides case management and service coordination to waiver participants.
The Central West ABI/MFP Waiver Director provides leadership, supervision, and program oversight to ensure that waiver participants receive person-centered services and supports that promote health, safety, choice, independence, and successful community living.
The ABI/MFP Waiver Director reports to the Community Systems Director and provides direct supervision and leadership to a multidisciplinary team consisting of:
- 3 Supervisors
- 14 Service Coordinators
- 1 Program Coordinator II
- 1 Office Support Specialist
The Waiver Director is responsible for establishing clear expectations, supporting staff development, monitoring performance, promoting effective communication, and ensuring consistent application of DDS, MassHealth, and waiver policies and procedures.
Duties and Responsibilities (these duties are a general summary and not all inclusive) :- Provide overall leadership and operational oversight for the Central West ABI/MFP residential waiver program.
- Supervise and support Service Coordinators, Supervisors, Program Coordinator II, and office support staff.
- Ensure timely and effective delivery of case management and service coordination activities.
- Oversee the development, implementation, monitoring, and review of Individual Support Plans (ISPs) in partnership with individuals, families, providers, and other members of the person's support team.
- Promote person-centered planning practices that reflect each individual's goals, preferences, needs, strengths, and desired outcomes.
- Work closely with residential and community-based service providers to address service needs, resolve concerns, monitor service delivery, and support positive outcomes for waiver participants.
- Facilitate and participate in provider contract meetings, program reviews, and other meetings related to service quality, compliance, capacity, and operational needs.
- Provide oversight and consultation regarding participant transitions from institutional settings to community-based residential services.
- Monitor service capacity and assist with identifying and addressing gaps in residential and other waiver supports.
- Provide leadership and consultation regarding HUB enrollments, participant referrals, and related waiver processes.
- Review and respond to incident reports, ensuring appropriate follow-up, documentation, communication, and coordination with internal and external partners.
- Oversee and monitor budget allocations and related authorization activities, including FMIS authorizations, to support appropriate and timely access to approved services.
- Monitor program expenditures, utilization, and authorization activity to ensure services are consistent with approved plans, waiver requirements, and available resources.
- Collaborate with Central Office on program implementation, policy interpretation, quality management, compliance, reporting, and emerging operational issues.
- Maintain strong working relationships with UMass, MassHealth, DDS Central Office, providers, hospitals, nursing facilities, families, and other community partners involved in the ABI/MFP waiver system.
- Ensure compliance with applicable DDS, MassHealth, HCBS waiver, contractual, and regulatory requirements.
- Review program data and trends to identify opportunities for improved service delivery, quality, efficiency, and participant outcomes.
- Provide consultation and technical assistance to staff and providers regarding ABI-RH waiver requirements, participant needs, service planning, and problem resolution.
- Participate in regional and statewide ABI/MFP initiatives, workgroups, meetings, and quality improvement activities.
- Represent the Central West region and DDS in internal and external meetings involving ABI/MFP waiver services and community-based supports.
- Performance management: Establish and monitor regional performance expectations, caseload/workload distribution, timeliness standards, and key program indicators.
- Quality and risk management: Identify systemic quality, health and safety, provider performance, and compliance concerns; develop corrective strategies and escalate significant risks appropriately.
- Operational consistency: Establish consistent regional practices, workflows, documentation standards, and internal controls across ABI/MFP teams.
- Capacity planning: Analyze referrals, vacancies, provider capacity, participant needs, and service gaps to inform regional and statewide planning.
- Change management: Lead implementation of new waiver requirements, policies, systems, procedures, and statewide initiatives within the region.
- Cross-system escalation: Serve as the regional escalation point for complex cases involving providers, hospitals, nursing facilities, MassHealth, UMass, DDS Central Office, or other systems.
Please Note : Due to the nature of this position, travel will be required throughout the Central/West Region.
Schedule: Monday through Friday - 9:00am - 5:00pm.
Days off: Sunday/Saturday
Flexibility is required to meet the needs of the program.
Qualifications:MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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