This position requires the candidate to currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform Amazon Web Services (AWS) work.

We are seeking an Accounts Receivable (AR) Analyst that will work directly with our strategic Government customers, upstream billing, sales and finance teams to coordinate on time collection of revenue. You will own the relationship with the customers and provide day to day support to enable timely payments.

This position will lead efforts to dive deep into customer payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems.

Primary scope:

- Systemically intake, escalate, and triage customer payments (payables and billings), contacts, and issues and follow through to resolution, including executive-level communication.

- Recognize escalation trends and identify underlying defects and root causes.

- Partner with and influence upstream and downstream teams

- Meet or exceed monthly collections goals

- Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis.

- Communicate directly with customers to resolve invoice and billing discrepancies and ensure timely and accurate payment.

- Work across US time zones as needed.

Key job responsibilities

- Single point of contact for all collections related tasks for AWS strategic Government customers

- Understand the end-to-end relationship with the customers and proactively manage past due balances

- Create statement of accounts, communication plans, SOPs for specific customer accounts

- Report collections related key metrics on daily, weekly and monthly basis

- Create and share root cause analysis & write documents for dive deep sessions

- Escalate to senior leadership key issues that could impact collections

- Deliver on multiple data requests and participate in process improvement workshops

- Manage highly ambiguous situations and communicate effectively with multiple stake holders

A day in the life

The AR Analyst is responsible to collect against a portfolio of strategic government accounts and meet/exceed monthly collections goals. Performance on collections is the top metric for success in this position. Analysts are also expected to recommend process improvements, write documents explaining the health of assigned accounts, and build Standard Operating Procedures (SOPs) and training plans.

BASIC QUALIFICATIONS

- 3+ years of tax, finance or a related analytical field experience

- Ability to communicate effectively with Senior Government Officials in a collections type role.

- Current, active US Government Security Clearance of TS/SCI with Polygraph.

PREFERRED QUALIFICATIONS

- Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes

- 4+ years of applying key financial performance indicators (KPIs) to analyses experience

- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

- Demonstrated ability to use analytical tools to quantify work volume, drive prioritization, and support data-driven decision making.

- Intermediate SQL skills for querying and analyzing data.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 66,900.00 - 117,100.00 USD annually