DescriptionThe Account Supervisor, Client Services serves as a day-to-day lead for client accounts, helping translate client needs and business objectives into effective strategies and high-quality execution. This role builds strong client relationships, keeps teams aligned and work moving forward, and proactively identifies issues and opportunities to help ensure successful delivery.
This person will work closely with senior account leadership and cross-functional partners to manage client expectations, resources, timelines and budgets. They also play an important role in developing junior team members and contributing to the continued growth of client relationships.
Job Responsibilities- Support day-to-day client management, helping ensure client needs, expectations and priorities are understood and addressed while building strong, trusted relationships.
- Develop a strong understanding of clients' businesses, therapeutic areas, audiences and communications objectives, and use that knowledge to contribute meaningful strategic thinking and recommendations.
- Partner with senior account leadership and cross-functional teams to translate client objectives into clear strategies, programs and deliverables.
- Support the day-to-day management of client work, ensuring teams are aligned on priorities, timelines, budgets, responsibilities and next steps.
- Proactively identify potential challenges, opportunities and evolving client needs, bringing forward solutions and recommendations rather than simply escalating issues.
- Support client meetings and presentations as appropriate, clearly communicating recommendations, progress, decisions and next steps.
- Review and help ensure the quality and strategic integrity of client deliverables before they move to senior leadership or clients.
- Partner with internal teams to appropriately scope, staff and deliver work while maintaining strong financial stewardship of assigned accounts.
- Build strong relationships across disciplines and help create an integrated team environment that produces the best work for clients.
- Mentor and develop junior team members through clear direction, thoughtful feedback and opportunities for increased ownership.
- Support organic growth by identifying emerging client needs and opportunities where Spectrum can provide additional value.
- Contribute to new business and agency initiatives as needed.
Desired Skills and Qualifications- Bachelor's degree in communications, marketing, business, or a related field
- 5+ years of experience in healthcare communications, marketing, or client services, ideally within an agency environment
- Understanding of the pharmaceutical/biotech landscape and regulatory environment, including FDA requirements
- Demonstrated ability to manage day-to-day client relationships, anticipate needs, and provide thoughtful counsel and recommendations
- Strong strategic thinking and problem-solving skills, with the ability to connect client objectives to communications and business strategy
- Experience leading integrated programs and cross-functional teams from planning through execution
- Strong leadership skills, including the ability to guide and develop junior team members and create accountability across teams
- Excellent written and verbal communication skills, with the ability to distill complex scientific or business information into clear, compelling recommendations
- Strong understanding of account financials, including scopes, budgets, burn, forecasting, and identification of potential risks
- Highly organized and detail-oriented, with the ability to manage multiple accounts, workstreams, deadlines, and competing priorities
- Collaborative, proactive, and comfortable operating in a fast-paced, highly integrated agency environment
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, Outlook, and Teams
The anticipated salary range for this position will be $90,000-$115,000. Salary is based on job-related factors such as: years of relevant experience, qualifications and/or certifications. Spectrum reserves the right to modify this pay range at any given time.
We want to ensure our employees are living their best (health and professional) life and offer a variety of benefits and perks which support our flexible work environment.
- All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
- No matter where you work, you'll benefit from the monthly cell phone reimbursement.
- Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
- 13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
- Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
- Bring your friends to work at Spectrum and earn a generous referral bonus.
- Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
- Thorough onboarding including accessible conversations with leadership.
- 401k with company match and 1:1 Financial Coaching and Education.
- Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.
