POSITION DESCRIPTIONROLE: ACCOUNT SUPERVISOR
TEAM: ACCOUNTS
LOCATION: TORONTO (HYBRID)
ROLE OVERVIEW As an Account Supervisor, you'll oversee a portfolio of mid-sized client accounts or multiple brands within a larger partnership, operating in a fast-paced, client-facing environment. You are both a trusted advisor to clients and a day-to-day leader for your team, balancing hands-on delivery with coaching and oversight.
You'll manage relationships, budgets, and cross-functional execution, ensuring every campaign phase delivers measurable value against client goals. You'll proactively identify opportunities, risks, or efficiencies, bringing clarity and structure to complex, multi-channel programs.
With a balance of strategic thinking, sharp communication, and calm problem-solving, you'll lead integrated teams through shifting priorities with confidence and composure. Whether guiding junior colleagues, managing vendors, or preparing client strategies, you'll bring initiative, adaptability, and integrity to every interaction-helping teams deliver great work from idea to execution.
CORE RESPONSIBILITIES Project & Operational Management - Independently manage a portfolio of projects and workstreams, ensuring delivery across all phases of execution.
- Own timelines, approvals, and cross-functional coordination to keep integrated campaigns on track.
- Lead internal meetings, project schedules, and operational activities across the account lifecycle.
- Anticipate needs and proactively address risks, adapting plans to shifting priorities while maintaining composure.
- Identify and implement process improvements that increase efficiency, delivery quality, and team effectiveness.
Vendor & Partner Management - Recommend and select vendors based on project needs, scope, and quality expectations.
- Manage contracts, negotiations, and performance to ensure accountability and high-quality delivery.
- Build and maintain trusted relationships with suppliers, freelancers, and agency partners to strengthen long-term collaboration.
- Provide oversight, direction, and coaching to team members and on-site staff, fostering morale and professional growth.
Financial Acumen - Build and manage budgets, including estimates, scopes, and rationales, with accuracy and accountability.
- Monitor costs and variances throughout the project lifecycle, proactively proposing trade-offs or solutions.
- Partner with Finance to reconcile budgets, ensure compliance, and deliver timely financial reporting.
- Manage account financials, including invoicing, billing, and payments, in collaboration with internal teams.
- Provide strategic budget guidance to clients, including scenario planning and cost-justified recommendations.
- Uphold integrity, transparency, and professionalism in all financial practices.
Client Growth - Act as the day-to-day client lead, managing relationships and ensuring consistent delivery of high-quality work.
- Build trusted client partnerships by communicating with clarity, adapting tone and delivery to stakeholder needs.
- Develop a deep understanding of the client's business, brand, and objectives to proactively support their goals.
- Prepare for and actively contribute to client meetings with insights, recaps, and recommendations.
- Gather and share pre- and post-program learnings to connect results to client KPIs and inform future work.
- Identify and pursue opportunities for organic growth, expanded partnerships, and new business proposals.
- client briefs, and strategic proposals to support new business and retention efforts.
EXPERIENCE & SKILLS - 5-7 years of experience in the marketing industry, including 5+ years in account management or a related client-facing role within a creative, experiential, or integrated agency.
- Proven leader with strong people management skills, including mentoring, coaching, and supporting team morale and professional growth.
- Demonstrated ability to oversee multiple mid-sized accounts or brand portfolios, managing complex campaigns with accuracy, clarity, and accountability.
- Experienced in vendor selection, contract negotiation, and partner management, with a track record of building trusted, long-term relationships.
- Skilled in financial management, including budget building, monitoring variances, reconciling program-level financials, and contributing to team P&L oversight.
- Excellent communicator and confident presenter, able to adapt tone and delivery to clients, teams, and stakeholders while simplifying complexity.
- Strategic thinker with a passion for marketing, brand partnerships, and business growth, able to proactively identify client opportunities and risks.
- Highly organized, adaptable, and calm under pressure, thriving in fast-paced environments with shifting priorities.
PERKS & BENEFITS THAT SET US APART We don't just talk about balance, growth, and culture, we build for it:
- Work-Life Flexibility: Hybrid setup, up to 28 paid days off, winter holiday shutdowns, and dog-friendly office vibes.
- Comprehensive Coverage: Health, dental, and vision plans, plus Salt Bucks to spend on what matters to you-wellness, RRSPs, or extra time off.
- Growth-Driven Culture: Dedicated Salt Days, top-tier learning access, and formal leadership development.
- Celebration-First Mentality: Legendary team trips, seasonal socials, and Salt Swag that reps your squad.
- Real Rewards: Referral and new business bonuses, exclusive lifestyle perks, and personalized wellness options.
- Culture of Belonging: DEI programs, active ERGs, and a workplace where every voice counts.
The anticipated annual base salary range for this position is $80,000-$100,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of SALT/The Kitchen's total rewards program.
