Date Posted:2026-10-07
Country: United States of America
Location: OT346: SD - SAN DIEGO, CA 4949 Viewridge Ave, SAN DIEGO, CA, 92123 USA
Otis Elevator Company is seeking a highly motivated
Account Manager to support the
San Diego, CA territory. This role is responsible for driving territory sales, account growth, customer retention, and customer satisfaction while managing a portfolio of commercial and residential customers. The Account Manager will build strong customer relationships, identify repair and renewal opportunities, and partner with internal teams to deliver an exceptional customer experience.
On a Typical Day You Will:- Manage and grow a portfolio of commercial customer accounts, building strong relationships that drive sales growth, customer retention, and long-term satisfaction.
- Prospect for new opportunities and achieve or exceed territory sales and margin objectives while serving as a trusted sales resource to customers.
- Serve as the primary point of contact for customers, providing updates on service activity, repairs, equipment status, and customer requests.
- Conduct regular customer meetings, both virtually and in person, throughout the San Diego territory.
- Identify renewal, repair, and account expansion opportunities within the existing customer base.
- Conduct sales planning and customer needs assessments to prioritize account growth and retention opportunities.
- Coordinate with customers, building teams, third-party vendors, and internal Operations teams to support service delivery and resolve customer concerns.
- Assist customers with billing inquiries, invoice corrections, and account-related questions.
- Partner with the branch business development sales team to identify additional business development and sales opportunities.
- Communicate customer feedback, competitive insights, and market trends internally to help strengthen solutions and sales strategies.
- Maintain an accurate CRM sales pipeline, track opportunities, and provide timely sales forecasts.
What You Will Need to Be Successful:- Bachelor's degree or equivalent relevant work experience required.
- 3-4+ years of outside sales, account management, or related customer-facing sales experience preferred.
- Strong customer relationship management skills with a focus on customer satisfaction, retention, and account growth.
- Excellent written and verbal communication skills with the ability to build effective relationships with internal and external customers.
- Ability to succeed in a highly collaborative, team-oriented, and dynamic environment.
- Self-motivated with strong time management, organizational, and prioritization skills and the ability to manage multiple responsibilities.
- Goal-oriented with strong leadership and problem-solving skills.
- Comfortable working in a technical environment and utilizing Microsoft-based computer software.
Work Authorization:Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits: Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency: The salary range for this role is $75,000 to $95,000 plus generous incentive structure. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
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