Account Manager
Lombard, ILThe Role: Work Model: Onsite/Hybrid
Work Schedule: Monday - Friday, Standard Business Hours
Travel Requirements: Yes; minimal local travel to other Odyssey offices may occasionally be required
Supervisory Responsibilities: No
Reports to: Sr. VP, Intermodal
*All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.Summary / Primary Role:The Account Manager is responsible for maintaining quality control in operations. The primary responsibility is to emit confidence in our service and satisfy our valued customers. The Account Manager will strive to not only meet but exceed the expectations on service, communication, and relationship management. The Account Manager oversees customer accounts and will be accountable for the direction of operational performance, shipment profitability, and developing operational enhancements while taking responsibility for all aspects of each shipment from the point of pickup to final delivery.
What You'll Do:- Customer relationship management serving as the primary point of contact
- Clearly understand the customers business requirements, objectives, and expectations
- Oversee and coordinate daily shipments to ensure accurate and timely fulfillment
- Coordinate with internal stakeholders to develop customer and operational SOPs
- Ensure all customer expectations are met and exceeded
- Identify opportunities for account expansions and cross selling throughout the entire Odyssey portfolio of services
- Optimize transportation costs and routings to lower costs and enhance service
- Collaborate with commercial leads to manage all new customer and lane onboardings
- Develop and provide daily, weekly, monthly, and ad hoc reports
What You Bring:- High School Diploma or GED required; college degree preferred
- At least 3 years of transportation experience in a similar role; intermodal and/or rail experience is preferred
- Strong interpersonal and communication skills, both verbal and written
- High level of proficiency with Microsoft Office products, specifically Excel
- Familiarity with transportation operations reporting tools preferred
- Proven ability to work in a fast-paced environment
- Good attention to detail
- Highly motivated with ability to multi-task and manage time effectively
Compensation & Schedule Details:Base Pay Range: $75,000 to $90,000/year
Bonus Eligible: Yes
Commission Eligible: No
As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Benefits:We offer a comprehensive and competitive compensation and benefits package, including:
• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
Visit us at: www.OdysseyLogistics.com/careers
