Account Manager (Hospitality & Contract)
Job Title: Account Manager
Location: Los Angeles, CA (West Coast Territory)
Position Overview
STARK is hiring an Account Manager to lead and grow our Hospitality & Contract business across the West Coast, based out of our Los Angeles showroom. This role owns relationships with hospitality groups, contract designers, architecture firms, purchasing agents, and general contractors - managing the full sales cycle from specification through delivery. The ideal candidate understands the pace and complexity of hospitality and contract projects: RFQs, spec packages, custom development, lead times, and multi-stakeholder decision-making.
Key Responsibilities
Account Development & Business Growth:
- Develop and manage a portfolio of hospitality and contract accounts across the West Coast, including hotel groups, design firms, purchasing/procurement companies, and general contractors.
- Drive new business development within the hospitality and contract segment through prospecting, showroom visits, and industry events.
- Represent STARK at industry events, trade shows, and hospitality design association functions (e.g., BDNY, HD Expo, NEWH, local IIDA chapters).
Sales & Project Management:
- Guide clients through specification, custom rug and broadloom development, and quoting for large-scale and multi-unit projects.
- Partner with STARK's design and production teams to manage custom development timelines, samples, and strike-offs for contract-scale orders.
- Track project pipelines and order status from quote through delivery, coordinating with purchasing agents and contractors on schedules and timelines.
Client Reporting & Collaboration:
- Maintain accurate account and opportunity data in HubSpot, including project stage, product mix, and revenue forecasting.
- Collaborate with the showroom team and Showroom Manager on territory strategy, account planning, and quarterly goals.
- Perform other duties as assigned.
Job Requirements & Qualifications
- 3+ years of sales experience in hospitality, contract, or commercial interiors (flooring, textiles, furniture, or related trade product experience strongly preferred).
- Background in design - a degree, coursework, or professional experience in interior design, architecture, or a related field.
- Existing relationships with hospitality design firms, purchasing companies, or contract procurement teams across West Coast markets are a strong plus.
- Understanding of the hospitality and contract project lifecycle: RFQs, specification, bid/quote processes, and project-based purchasing.
- Comfortable managing long sales cycles and multiple concurrent projects at varying stages.
- Strong communication and relationship-management skills with designers, architects, procurement teams, and contractors.
- CRM proficiency (HubSpot or similar) and comfort with quoting/order systems.
- Willingness to travel across the West Coast territory and periodically to industry events.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefits
- Great Paid Time Off Policy
- 401k Match
The pay range for this role is:
90,000 - 120,000 USD per year (Los Angeles)
