3+ years in inside sales, account management, or customer success in B2B SaaS or enterprise software.
Experience managing high-volume, lower ARR portfolios with recurring revenue models.
Proven track record of meeting or exceeding revenue and retention goals.
Strong communication and relationship-building skills.
Familiarity with Salesforce or similar CRM platforms.
Responsibilities
Manage a large portfolio of accounts, ensuring timely renewals and account health.
Build trusted relationships with key decision-makers to drive product adoption.
Conduct outreach to identify growth opportunities and reduce churn risk.
Achieve revenue targets through renewals, upsell, and cross-sell efforts.
Maintain accurate forecasting and pipeline management in CRM systems.
Partner with Customer Success for seamless onboarding and product utilization.
Participate in initiatives to enhance inside sales scalability.
Benefits
Collaborative work environment with cross-functional teams.
Opportunities for professional development and continuous improvement.
Access to data and insights to enhance efficiency.
Engagement in go-to-market initiatives and product enhancements.
Full Job Description
The Account Manager will manage a high-volume portfolio of customers across North America. This role is responsible for driving renewals, upsell, and cross-sell opportunities while ensuring strong customer engagement and retention. The ideal candidate is a proactive, customer-focused professional who thrives in a fast-paced environment and can execute scalable motions to deliver measurable value to customers.
Key Responsibilities
Portfolio Management & Customer Engagement
Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health.
Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction.
Conduct regular outreach to identify growth opportunities and mitigate churn risk.
Revenue Growth & Retention
Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts.
Maintain accurate forecasting and pipeline management in CRM systems.
Partner with Customer Success to ensure seamless onboarding and ongoing product utilization.
Operational Excellence
Adhere to sales process discipline, CRM hygiene, and account governance best practices.
Leverage data and insights to prioritize outreach and improve efficiency.
Participate in continuous improvement initiatives to enhance inside sales scalability.
Cross-Functional Collaboration
Work closely with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives.
Represent the voice of customers internally to inform product enhancements and service offerings.
Qualifications
Required Experience
3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.
Track record of meeting or exceeding revenue and retention goals.
Strong communication and relationship-building skills.
Experience using Salesforce or similar CRM platforms.
Preferred Qualifications
Background in asset management, facilities, operations, or real estate-focused software a plus.
Familiarity with inside sales motions and scalable account management practices.
Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 75700 - 126400
About Fortive
Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2019 revenues of $6.3 billion, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world.
