5-7 years of experience as an Account Manager in a medical communications agency
Bachelor's degree in life sciences, communications, marketing, or a related field
Strong grasp of medical communications and healthcare regulations
Excellent project management skills for handling multiple projects
Exceptional interpersonal and communication skills
Strategic mindset for innovative client solutions
Willingness to travel for client meetings and events
Responsibilities
Build and maintain strong client relationships as the primary agency contact
Understand client objectives and market dynamics to support their needs
Act as a trusted advisor, providing strategic guidance on medical communication
Identify new opportunities to expand client relationships and drive growth
Oversee project execution, ensuring timely delivery and budget adherence
Collaborate with internal teams to develop integrated communication strategies
Define project scopes, objectives, and timelines while monitoring progress
Benefits
Hybrid work model with flexibility
Opportunity to work with a talented team of professionals
Engagement with key US clients across multiple workstreams
Professional development opportunities
Dynamic work environment focused on innovation
Full Job Description
Account Manager
Location: Boston, Hybrid
Salary: $85,000-$95,000
ROLE
We're looking for an Account Manager with experience in events/on-site delivery and publications and to work across an array of account activities and programmes that meet client objectives, ensuring quality deliverables on time and within budget. They will identify, retain and grow business with current clients and line manage one or more Account Executives. Working closely with an Account Director, you will be part of a dedicated account team of talented Client Services and Medical Writers who together are responsible for agile working with one of our key US clients across multiple workstreams.
KEY RESPONSIBILITIES
Build and maintain strong relationships with clients, serving as the primary point of contact within the agency.
Understand clients' business objectives, market dynamics, and therapeutic areas to effectively support their needs.
Act as a trusted advisor, providing strategic guidance and innovative solutions to clients' medical communication challenges.
Proactively identify new opportunities to expand client relationships and drive business growth.
Oversee the end-to-end execution of projects, ensuring timely delivery, budget adherence, and high-quality outcomes.
Collaborate with internal teams, including medical writers, creative designers, scientific experts, and digital specialists, to develop and implement integrated communication strategies.
Define project scopes, objectives, timelines, and resource requirements in collaboration with clients and internal stakeholders.
Monitor project progress, identify potential risks, and proactively resolve issues to ensure successful project completion.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Proven experience as an Account Manager within a medical communications agency.
Bachelor's degree in life sciences, communications, marketing, or a related field.
Strong understanding of medical communications, healthcare regulations, and industry guidelines.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders.
Strategic mindset, capable of providing innovative solutions and strategic guidance to clients.
Ability to travel occasionally for client meetings, conferences, and industry events.
