Account Manager, Customer Engagement

Role Purpose

The Account Manager owns a portfolio of roughly 40 of LevelTen's existing North American client accounts - primarily renewable project developers, plus a set of energy buyers. Reporting to a Director of Account Management, the Account Manager manages day-to-day relationships for their accounts, keeps clients engaged with the LevelTen Platform, and supports the team's RFPs and bilateral engagements, market updates and renewals. The Account Manager ensures buyers and sellers are successful on the LevelTen Platform by guiding them and providing value through market insights. The role is focused on growing and retaining current accounts rather than new-logo prospecting.

This is a learning-and-growth role for someone early/mid in their renewable energy career. Over time, the Account Manager will take on direct ownership of more accounts and more complex engagements. As a fast-growing company in a quickly evolving industry, we are always learning and improving how we support our customers, and this role will help shape how the team delivers for both sides of the LevelTen Marketplace.
Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

Account Management

• Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers
• Act as a day-to-day point of contact for client questions, routing requests to Transactions, Product and Client Services as needed
• Run regular check-ins, market update calls and project pipeline discussions with clients
• Collaborate with buyers to scope and launch demand signals (RFPs and bilaterals) across product types, including PPAs, VPPAs, BESS contracts and capacity supply agreements
• Lead proactive outreach when market or policy changes affect clients' projects (e.g., tariff impacts on project timelines and contract milestones)
• Drive platform adoption by onboarding new users, explaining LevelTen's offline products and services, and tracking usage
• Demonstrate the value of LevelTen's services to buyers, developers and asset owners to drive robust participation in LevelTen products and marketplaces
• Foster engagement by presenting transaction opportunities, leading educational demos and webinars, and attending (and occasionally speaking at) industry conferences
• Represent buyer and seller perspectives in LevelTen's software and product design
• Support client engagement KPIs and other leading and lagging indicators of how buyers and sellers use the Platform
• Support and land renewals by preparing account reviews, usage summaries and renewal materials

Transaction Support

• Support PPA transactions (RFPs, auctions and bilaterals), including notifying clients, providing updates, and sharing won/lost and report feedback
• Encourage developer participation in appropriate RFP and bilateral opportunities
• Guide buyers and sellers through deal execution alongside LevelTen's transaction teams
• Help coordinate client analyses with the team's leads
• Keep the team's RFP and market activity trackers current

Business Development

• Spot and lead upsell and cross-sell opportunities across LevelTen's product portfolio
• Sell value-based subscriptions for buyer- and seller-focused products and services, including PPA solutions and market intelligence
• Help clients get full value from LevelTen's market intelligence products (e.g., PPA MarketPulse and market reports) and identify opportunities to expand their subscriptions
• Work with Marketing and Business Development to keep clients engaged with campaigns, events and market insights
• Contribute to LevelTen's industry thought leadership, including newsletters, white papers, webinars, social media and events

Operations & Team Support

• Maintain accurate account, contact and opportunity data in Salesforce
• Prepare client-facing materials, decks and meeting notes
• Support team initiatives as roles and responsibilities evolve

Qualifications

The ideal candidate is a self-starter with an innate desire to uncover the ever-changing needs of the industry and flow those insights into the LevelTen Platform. They will also have the following.

Must have

• 3+ years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management/customer success
• Experience managing a book of multiple client accounts with overlapping deadlines
• Clear writing, presentation and verbal communication skills, with attention to detail
• Experience partnering with other internal teams, such as sales, product or operations
• Interest and aptitude in building relationships with clients and internal stakeholders
• Ability to think quickly on your feet, make decisions and work independently with limited supervision
• Comfort with PowerPoint/Google Slides and Excel
• Ability to travel domestically up to 20%

Nice to have

• Familiarity with North American wholesale electricity markets, PPA origination and/or utility-scale renewable project development
• Experience with Salesforce, Asana or similar tools
• Business development or enterprise sales experience
• Project management experience
• Experience with AI tools such as Claude

Additional Details

• The estimated compensation for this position is $110,000 - $140,000 per year, (OTE $150,000 - $180,000) based on experience and qualifications.
• Seattle or Denver-based candidates preferred. Remote candidates will be considered.

Benefits / Perks

• Full medical, vision and dental coverage
• Wellness credit
• Flexible vacation policy
• 11 paid company holidays
• 401(k) plan