NOW HIRING: We are looking for an
Account Manager (CP) for our Circular Products (CP) Business Unit. The
Account Manager (CP) supports sales growth by managing day-to-day sales activities for assigned accounts by ensuring seamless order execution, sales accuracy, and providing proactive customer communication. This role focuses on maintaining strong customer relationships, responding to inquiries, processing orders and quotations, and identifying opportunities to grow business within existing accounts.
The an
Account Manager (CP) partners closely with planning & scheduling, operations, supply chain, and sales leadership to deliver a consistent and engaging customer experience, accurate order execution, and timely communication, while operating primarily from an internal, limited travel-based role.
Title:Account Manager (CP)Location: Sauk Rapids, MN
Salary Range: $74,286 - $88,912/year (Exempt)
(In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.)
Shift Schedule: 1st shift Monday - Friday Business Hours
Shift Differential: 1st shift - N/A
Key Roles and Responsibilities as an
Account Manager (CP):
- Voice of Customer Champion
- World Class Order Execution
- Customer Scorecard Management
- Customer Forecasting & Demand Signal Integrity
- Commercial & Margin Discipline
- Revenue Retention & Organic Growth Support
As an
Account Manager (CP), you will:
- Serves as a primary internal point of contact for assigned accounts, ensuring timely, professional, and solutions-oriented communication that exceeds customer expectations
- Acts as the Voice of Customer internally by aligning all internal teams to meet or exceed customers expectations and requirements across all assigned customers and elevates customer scorecard feedback and actively highlights potential risk to key performance metrics
- Prepares and manages customer quotations in accordance with pricing strategy and established procedures
- Owns the full order lifecycle from quote to cash, including order acknowledgments, schedule alignment, and delivery execution
- Communicates proactively with customers regarding order status, delivery schedules, changes, and ensures alignment with external customer portals to maintain the company's scorecard integrity
- Responsible for accurate customer scorecards and the weekly or monthly reconciliation process for each assigned account
- Translates customer demand signals into actionable information for planning & scheduling, supply-chain, and operations while proactively identifying risks related to capacity planning, lead times, or material availability
- Maintains and improves customer forecast accuracy by monitoring customer trends, usage patterns, and forward-looking demand on a weekly basis
- Supports margin integrity by ensuring quote accuracy, proactive material price adjustments, engineering changes, while enforcing pricing discipline
- Identifies and escalates growth opportunities including new parts, engineering changes, and value-add opportunities to existing parts
- Maintains data integrity within CRM and ERP systems to enable visibility, reporting, and scalable processes including but not limited to accurate customer records, pricing files, and sales documentation
- Captures and communicates customer feedback while partnering with cross-functional teams to resolve order changes or issues, non-conformances, or customer concerns
- Assists Finance with invoice discrepancies and collection efforts, as appropriate
- Participates in sales meetings, training, and continuous improvement initiatives to enhance sales effectiveness and customer experience
Role Qualifications as a an
Account Manager (CP):
- Associate's or Bachelor's degree in business, technical, or related field preferred; equivalent experience will be considered
- 2-4 years of account management, customer service, or sales support experience, preferably in an OEM, manufacturing, or industrial environment
- Strong customer service orientation with the ability to build and maintain professional relationships
- Effective written and verbal communication skills
- High attention to detail and strong organizational skills, with the ability to manage multiple priorities simultaneously
- Working knowledge of manufacturing processes, products, or technical environments preferred
- Proficiency with Microsoft Office applications, particularly Excel; CRM and ERP experience preferred
- Ability to adapt to changing priorities in a fast-paced environment
- Ability to travel up to 10% throughout the U.S. and Canada
- Professionalism, discretion, and ability to handle confidential information
What We Offer:Comprehensive Benefits- Medical, Dental & Vision Insurance - Two medical plan options, with company HSA contributions
- Health & Flexible Spending Accounts (HSA/FSA) - For medical and dependent care expenses
- Life & Disability Insurance - Company-paid basic life, AD&D, and short-/long-term disability
- Voluntary Benefits - Including optional life, legal & ID protection, accident & critical illness insurance
Financial Security- 401(k) with up to 4% Match - Immediate vesting
- Incentive Pay - Performance-based bonus programs depending on your role and shift
- This role is eligible for participation in the company's "Sales Incentive Plan (SIP)", a financial performance-based bonus program
- Payouts are determined by the company's operational results and are distributed each quarter
Work-Life Balance- Unlimited Paid Time Off (PTO) and Paid Holidays
- Tuition Reimbursement - Up to $5,250/year for job-related education
- Employee Assistance Program (EAP) - Free, confidential support services
- Onsite Training - Includes leadership, welding, and language courses
- Uniform Subsidy - For eligible roles
Benefits available to employees working 30+ hours/week. 401(k) available to all employees.
What to Expect from the Hiring Process- Submit Your Application - Our internal Talent Acquisition Team personally reviews every application
- Phone Interview - If your background aligns with the role, we'll reach out for an introductory call
- Onsite Interview & Facility Tour - Get a firsthand look at what it's like to work at Millerbernd
- Follow-Up & Offer - Stay informed throughout the process; most decisions are made within 3-10 business days
Ready to shape your future with us?Apply today and discover what's possible at Millerbernd.
