4+ years in account management or customer success within a B2B tech environment, ideally a startup
Experience with mid-market and enterprise clients in SaaS, AI, or related tech sectors
Demonstrated success in driving account growth and customer satisfaction
Strong communication and relationship-building skills
Proactive problem-solver with a client-focused mindset
Organized and adaptable in a fast-paced, high-growth setting
Builder's mindset with a knack for leveraging AI tools and automation
Bonus: Familiarity with AI platforms or technical onboarding processes
Responsibilities
Cultivate and manage relationships with business customers as their main point of contact
Facilitate onboarding and ensure ongoing engagement with the Base44 platform
Identify growth opportunities, including renewals and upsells
Monitor customer health and satisfaction to prevent churn
Translate customer feedback into actionable insights for internal teams
Collaborate across departments to enhance the client experience
Conduct regular business reviews to showcase ROI and support customer goals
Utilize AI tools to boost productivity and streamline workflows
Continuously improve operational processes through automation and AI-driven solutions
Help establish scalable processes and playbooks from the outset
Benefits
Comprehensive health, dental, and vision coverage
Flexible time off for personal and special occasions
Emotional and mental health support programs
Allowances for nutrition, fitness, and productivity
401K matching with no vesting period
Equity options and Employee Stock Purchase Plan (ESPP)
Restricted Share Units (RSUs) granted to all employees
Full Job Description
Responsibilities:
Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team
This is a hybrid position, and the team is expected to come to the office 3 days per week.
Qualifications
4+ years of account management or customer success experience in a B2B technology company, preferably a startup
Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
Proven track record of driving account growth, renewals, and customer satisfaction
Exceptional communication, presentation, and relationship-building skills
Strong problem-solving abilities and a passion for helping clients achieve their goals
Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out - you don't wait for a system to exist before creating one
Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding
Additional Information
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.
Expected base compensation salary range $110,000 - $130,000. In addition to base pay you will receive company RSUs as part of the compensation package.Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:
Comprehensive health & life benefits including fully covered medical, dental and vision.
Generous and flexible time off for personal recharge and special life moments
Emotional and mental health support programs
Allowances supporting nutrition, fitness and productivity
401K matching, with no vesting period
Equity & ESPP
We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
About Wix
Wix is a cloud-based web development platform that allows users to create websites and mobile applications. The company was founded in 2006 by Avishai Abrahami, Nadav Abrahami, and Giora Kaplan and is headquartered in Tel Aviv, Israel. Wix has over 180 million registered users in 190 countries and offers a range of services, including website design, hosting, and e-commerce. The company went public on the NASDAQ in 2013 and has a market capitalization of over $10 billion.
