Intercom

Account Executive, Commercial

Intercom$132K — $171K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in a closing sales role
  • 1+ years selling SaaS products
  • Experience in outbound prospecting
  • Proven sales instincts with a record of exceeding quotas
  • Exceptional communication skills, both written and verbal
  • Ability to thrive and problem-solve in a fast-paced environment
  • Demonstrates a growth mindset and ambition

Responsibilities

  • Evangelize Intercom's product to Small Business customers
  • Manage the entire sales cycle from prospecting to closing
  • Provide accurate revenue forecasts and visibility
  • Articulate product value using the Command of the Message framework
  • Plan and monitor sales pacing each month and quarter
  • Collaborate with Sales Engineers to win key accounts
  • Act as the customer’s voice by partnering with R&D and Marketing

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan with match
  • In-office bicycle storage
  • Fun events for employees and their families
Full Job Description
What's the opportunity?

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We're building a world-class sales organization, and the road ahead is going to be very exciting.

At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
  • Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment
  • Manage the full sales cycle for Fin's Small Business customers, from prospecting to close, through a consultative sales approach
  • Provide timely and accurate forecasts and clear visibility on revenue performance
  • You'll articulate Fin's value using the Command of the Message framework
  • You'll forecast and plan pacing throughout each month and quarter
  • You'll partner with SE's to win flagship logos in the market
  • You'll partner with R&D and Marketing to act as the voice of your customers
What skills do I need?
  • 2+ years experience in closing role
  • 1+ years selling SaaS products
  • Experience in outbound prospecting
  • Strong sales instincts and track record hitting and exceeding quota
  • Exceptional written and verbal communicator
  • Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
  • Ability to close net new business in a competitive environment
  • Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $132,836-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

About Intercom

Intercom is a customer messaging platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email. Intercom's products include a live chat system, a customer data platform, and a suite of messaging tools that enable businesses to communicate with their customers in a personalized way. Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company is headquartered in San Francisco, California, and has additional offices in Dublin, London, Chicago, and Sydney.
Learn more about Intercom
Industry
Founded
2011

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