Your missionMove from advising on transformation to owning its outcome. In this role you'll sit across the table from the C-suite of a tier-1 operator, shaping programs that redefine how its network and customer operations run. AI and automation here are in production, not in a slide deck, and the impact shows up in the operator's results.
We're looking for an Account Director to drive the expansion of our engagement with a tier-1 telecommunications operator - taking our presence into new operational domains while ensuring our professional services teams deliver measurable value on the account.
This role is for a seasoned transformation leader, typically at Manager, Senior Manager, or Director level at a leading technology and transformation consulting firm, who has redesigned how telco operations work: their processes, their organizations, and the information systems underneath them. You understand what automation and AI change in an operating model - and what it takes for an operator to actually adopt them.
You'll carry two responsibilities with equal weight: making sure our teams deliver measurable value on today's programs, and identifying, shaping, and closing the next ones.
What you'll do Lead account delivery- Own the delivery of our professional services teams on the account: scope, staffing, quality, timelines, and margin
- Lead operations transformation programs end-to-end - from diagnosing where customer and network operations lose time, cost, and quality, through solution design, go-live, and post-deployment impact tracking
- Redesign operational processes and organizations around automation and AI agents, including roles, governance, and ways of working
- Translate process and organizational change into its implications for the client's information systems: OSS/BSS, ticketing, workforce management, and data platforms
- Own change management so automations are genuinely adopted, not just deployed
- Build business cases jointly with the client - cost reduction, time acceleration, quality gains - and report realized value to executive sponsors
Grow the account- Build trusted relationships with operations, technology, and transformation leaders up to the C-suite
- Identify and shape new opportunities in operational domains where we are not yet present
- Lead proposals and statements of work, from opportunity qualification to closing, together with our sales and product teams
- Own the account plan and forecast, and bring client needs back into our product roadmap
Your profile- 8+ years in telecom operations transformation, with at least the last 3 at Manager, Senior Manager, or Director level (or equivalent) at a leading technology and transformation consulting firm
- A track record leading transformation programs at tier-1 operators, ideally in North America
- Hands-on experience redesigning operational processes and organizations, and translating them into information-system requirements
- Deep knowledge of telco operational domains: Customer Care, CEM, NOC, field operations, and RAN Operations
- First-hand understanding of how automation and AI reshape operating models, headcount, and roles - and of the change management it requires
- Experience managing multidisciplinary delivery teams and owning program P&L
- A proven record of growing accounts: originating, shaping, and closing new work with existing clients
- Credibility with every level of the client organization, from the operations floor to the C-suite
- A results-oriented mindset anchored in business value.
Nice to have- Experience on the operator side, in an operations or transformation role at a tier-1 carrier
- Familiarity with governed, hybrid automation architectures that pair agentic reasoning with deterministic, rules-based execution
- Exposure to automation platforms (RPA, iPaaS, workflow engines) and to TM Forum frameworks such as eTOM and ODA
- Experience moving from a consulting firm to a product company, or selling services around a software platform
Must have legal authorization to work in the U.S. and be able to work on-site in Dallas. Applications that don't meet both requirements can't be considered.
- A senior role with direct impact on the growth of the company
- A performance bonus tied to the results of the account
- The chance to shape how a tier-1 operator runs its operations with AI
- Flexible working hours and a culture that values work-life balance
- A collaborative and open culture where your ideas matter
- 24 days of paid time off per year
- Premium medical insurance for the employee and family
- Retirement plan
