7-8 years of experience in a public relations agency, ideally with fashion and lifestyle brands
Post-secondary education in public relations or related field
Proven success in creating and leading PR strategies
Strong client service skills, with experience managing complex relationships
Proven experience in leading high-performing teams
Excellent writing and editing skills
Creative problem-solving abilities and innovative PR mindset
Highly organized with robust time and project management skills
Entrepreneurial, proactive approach to work
Ability to adapt to tight deadlines and changing priorities
Responsibilities
Provide strategic counsel to clients and the agency leadership
Lead the execution of PR programs that align with client objectives
Oversee account management, including media relations and strategy development
Adjust account activities based on client goals for satisfaction
Manage account budgets and ensure compliance with financial procedures
Facilitate planning sessions to guide team priorities
Incorporate industry trends into client programming
Mentor junior team members to enhance their skills
Contribute to performance reviews and provide feedback
Support hiring processes and offer input on staffing decisions
Participate in initiatives for improved internal workflows
Engage in hands-on execution when necessary
Benefits
Hybrid work model (4 days in-office)
Health and dental benefits package
Paid personal days
Professional development and mentorship opportunities
Open concept, collaborative workspace
Casual dress code
Full Job Description
Overview
The Account Director at NKPR plays a critical leadership role within the agency, responsible for delivering strategic communications programs for clients across a diverse range of industries. This role is based in the Toronto office and reports directly into the senior team, playing a key part in client success, team development, and agency growth.
Role Expectations
The Account Director is expected to lead a portfolio of accounts with professionalism, strategic oversight, and creative innovation. This includes managing day-to-day client relationships, overseeing campaign development and execution, and ensuring timely delivery within budget. The Account Director also plays a key role in mentoring and developing junior staff, ensuring high standards of work and a positive, collaborative team culture.
Key Responsibilities
Provide senior-level strategic counsel to clients, agency leadership, and team members.
Lead the development and execution of public relations programs in line with client business objectives.
Oversee all aspects of account management, including media relations, event planning, strategy development, and budget oversight.
Ensure account activities are aligned with broader client goals; adjust direction as needed to maintain strong client relationships and satisfaction.
Maintain oversight of account budgets and expenditures, working with operations and accounting to ensure adherence to internal financial procedures.
Monitor allocation of team hours per account and collaborate with operations on workload management.
Facilitate weekly account planning sessions, guiding the team on priorities and strategic direction.
Stay current with industry trends and proactively incorporate relevant insights into client programming.
Provide coaching, training, and mentorship to junior team members to drive skill development and creative excellence.
Contribute to the performance management process, conducting formal reviews and offering continuous feedback.
Support agency hiring processes and provide input into staffing and structural decisions as needed.
Actively participate in initiatives to improve internal workflows, operational efficiency, and overall team performance.
Step in to support tactical execution when necessary, maintaining a hands-on and solutions-oriented approach.
Success Metrics
Client retention and satisfaction
Delivery of high-quality, strategic programs on time and within budget
Growth and development of junior team members
Contribution to agency culture and process improvement
Qualifications
7-8 years of experience working in a public relations agency or relative environment, preferably with experience working with fashion and lifestyle brands
Post-secondary education in public relations, journalism, communications, or a related field
Demonstrated ability to create and lead successful PR strategies at both national and local levels
Strong client service orientation with a track record of managing complex relationships
Experience building and leading high-performing teams
Excellent writing and editing skills, with a focus on accuracy and tone
Creative thinking and problem-solving abilities, with a passion for innovation in the PR space
Highly organized with strong time and project management skills
Entrepreneurial mindset with a proactive, hands-on work style
Adaptability and responsiveness to tight deadlines and changing priorities
Work Environment & Benefits
Hybrid work model (4 days in-office)
Competitive salary
Health and dental benefits package
Paid personal days
Summer Hours
Professional development and mentorship opportunities
