The
Account Director owns relationships with our most important asset - our clients. As the main point of contact for our clients, the
Account Director also coordinates the resources needed to service projects, builds strategic operational plans and balances the expectations of our clients with the execution of our team.
Responsibilities:- Leading the development and execution of a client's marketing plan in conjunction with stated and potential client needs
- Working with an international delivery team to achieve the right quality of materials within the timelines and expectations of the client
- Forging and cultivating a productive client relationship
- Identifying and communicating changing client business priorities to senior management
- Combining analytical rigor with creative problem-solving skills
- Negotiating contracts and fee arrangements as needed
- Developing and presenting breakthrough thinking in strategic planning sessions, client summits, and professional conferences
- Identifying strategic client upselling opportunities, and partnering with delivery teams to discuss these opportunities with clients
- Own overall client satisfaction and retention, ensuring strong relationships that drive successful renewals
- Overseeing ongoing client project management to ensure deliverables are meeting client expectations
- Navigating challenging client situations with a solutions-oriented approach that reinforces trust and ensures client satisfaction
- Some travel may be required if relevant (up to 15%)
Requirements:- BA in business, advertising, marketing, or related field
- 5+ years of account management experience in global professional services companies, preferably from the digital/mobile advertising space
- Experience managing top tier clients with larger marketing budgets
- Ability to accurately estimate effort and resources required to complete projects and build project Gantts with subtasks accordingly
- Business-savvy approach, with the ability to translate client brief and business needs into data and campaign requirements
- Ability to work in a diverse, fast-paced environment and effectively collaborate across functions and teams globally and time efficiently (e.g. clients in SF, the delivery team in Israel)
- Dynamic personality, able to effectively engage and influence a variety of audiences - a true people person
- Excellent written, presentation, management, listening, and interpersonal skills
- Familiarity with Salesforce and Asana is an advantage
- Managerial experience is a plus
Department Account Management Locations United States
