Location: Remote and/or hybrid, US or Ontario province
About the role We are looking for an Account Director to join our Client Services team, taking a leading role across a portfolio of publications and medical affairs programmes within oncology. You'll be part of a large, collaborative account team, working alongside experienced scientific specialists to build trusted client partnerships, shape strategic conversations and deliver consistently excellent work.
You'll have overall responsibility for the health and growth of your accounts, combining strong relationship management with strategic and commercial thinking. From developing existing client partnerships to empowering delivery teams, you'll help ensure we deliver high-quality work that meets client objectives, budgets, timelines and agreed specifications.
This role offers strong growth potential and the chance to contribute to an expanding area of business. Current senior account managers, associate account directors and account directors seeking a new opportunity are encouraged to apply.
What you'll do- Lead client relationships and ensure delivery excellence across oncology publications and medical affairs workstreams.
- Act as a trusted advisor, providing strategic and commercial insight that supports client objectives and strengthens partnerships.
- Oversee the successful delivery of programmes, ensuring projects are delivered to agreed quality standards, budgets, and timelines.
- Drive account growth through identification of new opportunities and development of proposals for existing clients.
- Partner closely with scientific, editorial, project management, and cross-functional teams to deliver integrated solutions.
- Maintain a strong understanding of oncology, relevant market dynamics, and evolving client priorities.
- Lead account planning, forecasting, and financial performance discussions to support business targets.
- Proactively identify risks and challenges, developing solutions that support long-term account success.
- Mentor and support colleagues across the wider client services team while fostering a collaborative and high-performing team environment.
- Contribute to pitch opportunities, proposals, and broader business development initiatives where appropriate
About you- Experience in a client services role at Senior Account Manager, Associate Account Director or Account Director level within a medical communications agency.
- Experience supporting both publications and medical affairs programmes.
- Proven ability to build and maintain strong client relationships while providing strategic counsel.
- Experience managing accounts, multiple stakeholders, and cross-functional teams.
- Strong commercial awareness and understanding of account growth, forecasting, and financial management.
- Comfortable working within a fast-paced, high-growth environment with evolving priorities.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with scientific and client service teams to deliver exceptional outcomes.
- Passionate about delivering meaningful work that helps improve patient outcomes through effective healthcare communications.
- Experience supporting oncology programmes is desirable but not essential.
$130,000 - $140,000 a year
We are committed to offering a competitive and fair salary that reflects your location, skills and the experience you will bring to our team. Salary ranges posted are dependent upon experience.
What we can offerYou will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.
