ACCESSIBILITY CONSULTANTThe Accessibility Consultant will support the planning, facilitation, documentation, process improvement, and organizational development activities associated with an enterprise digital accessibility initiative.
This position will work closely with the Project Manager, Digital Accessibility SME, and client stakeholders to translate accessibility requirements and technical findings into practical processes, workflows, project artifacts, guidance documents, training materials, and organizational recommendations.
The ideal candidate combines digital accessibility knowledge with strong facilitation, consulting, process improvement, organizational development, and technical/business writing skills.
Key responsibilities include:1. Stakeholder Engagement and Facilitation:- Conduct and support stakeholder interviews, discovery sessions, workshops, and working meetings.
- Facilitate discussions with cross-functional stakeholders to understand current accessibility processes, challenges, responsibilities, and organizational needs.
- Support Accessibility Working Group meetings and other collaborative project activities.
- Document stakeholder feedback, decisions, action items, risks, and recommendations.
- Help build organizational understanding and adoption of accessibility practices.
- Translate technical accessibility concepts into clear, business-friendly information.
2. Project Documents and Artifact Development:- Develop and maintain project documentation, reports, procedures, guidelines, checklists, matrices, templates, and other project artifacts.
- Support development of the Stakeholder Engagement Plan.
- Document accessibility assessment findings and recommendations.
- Develop digital asset inventory methodologies, categorization frameworks, and prioritization matrices.
- Support development of roles and responsibilities matrices.
- Draft recommended accessibility policies and procedures.
- Develop accessibility evaluation checklists and vendor questionnaires.
- Support creation of implementation schedules, strategic recommendations, and roadmap documentation.
- Develop compliance tracking templates and supporting documentation.
3. Process Improvement and Organizational Development:- Assess existing accessibility workflows, policies, procedures, and organizational practices.
- Map current-state and recommended future-state accessibility processes.
- Identify process gaps, inefficiencies, ownership issues, and opportunities for improvement.
- Develop practical recommendations for integrating accessibility into ongoing business processes.
- Support development of organizational roles and responsibilities for accessibility.
- Help establish sustainable workflows for accessibility review, issue tracking, complaint response, documentation, and monitoring.
- Support organizational readiness and adoption of new accessibility practices.
- Assist departments in integrating accessibility considerations into routine workflows.
4. Accessibility Roadmap and Implementation Planning:- Support development of the multi-year accessibility roadmap.
- Translate assessment findings into actionable short-, mid-, and long-term initiatives.
- Help define milestones, responsibilities, success measures, and implementation priorities.
- Develop implementation documentation and tracking tools.
- Support development of methods for documenting and demonstrating ongoing accessibility compliance.
5. Training and Knowledge Transfer:- Support development of accessibility training plans and materials.
- Develop procedures, guidelines, checklists, job aids, presentations, and other learning resources.
- Assist with facilitation of in-person and virtual training sessions.
- Support development of train-the-trainer and ongoing learning approaches.
- Document knowledge-transfer recommendations and sustainable internal practices.
Required qualifications to be successful in this role:- Demonstrated consulting experience supporting accessibility, organizational development, process improvement, governance, change management, business analysis, or related initiatives.
- Working knowledge of digital accessibility principles, ADA requirements, and WCAG standards.
- Strong experience facilitating stakeholder interviews, workshops, working sessions, or cross-functional meetings.
- Demonstrated experience developing professional project documents, reports, procedures, guidelines, workflows, matrices, templates, and other client-facing artifacts.
- Experience conducting process analysis and developing current-state/future-state recommendations.
- Experience supporting organizational change, process implementation, or continuous improvement initiatives.
- Strong technical and business writing skills.
- Strong stakeholder engagement and interpersonal skills.
- Ability to synthesize technical findings and stakeholder input into clear, actionable recommendations.
- Ability to communicate effectively with technical and nontechnical stakeholders.
- Strong organizational skills and attention to detail.
Preferred skills include:- Experience supporting public-sector, municipal, special district, or state/local government clients.
- Experience supporting digital accessibility or ADA compliance programs.
- Experience developing policies, procedures, governance documentation, or implementation roadmaps.
- Experience with organizational development, change management, or business process improvement.
- Experience developing and facilitating training.
- Experience with accessibility compliance documentation and reporting.
- Familiarity with ADA Title II and WCAG 2.1 Level AA.
- Relevant accessibility, change management, process improvement, organizational development, or project management certifications.
