The PositionRoche Diagnostics Corporation seeks a Field Application Specialist at its Indianapolis, Indiana location.
Duties: Within global healthcare technology companies service business territory as a product expert in the company's proprietary clinical data analysis equipment by providing application knowledge and technical support. Perform onsite installation, service, and repair of equipment, including field support in mechanical, hardware, software, and networking failures. Oversee and assess the quality of the installation work; provide feedback to management in timely and accurate manner with the company's customer relationship management tools. Monitor business customers' equipment performance and resolve most routine issues. Schedule and perform preventive maintenance. Determine the most cost-effective repair/resolution to minimize business customers' downtime. Diagnose mechanical, hardware, software, and networking failures using company standard procedures. Provide analysis, feedback, and recommendations on product failure trends and serviceability issues.
Education and Experience Requirement: Requires a Bachelor's degree or a foreign degree equivalent in Medical Technology, Information Technology, Computer Science, Biology or closely related field and 2 years of experience as a Field Service Specialist, Medical Information Technologist or closely related position.
Special Skills Requirement:
2 years of experience must include each of the following:
- Pre-analytical sample and system overview including pre-analytical sample preparation, system, reagents and software overviews, and hands-on guidance for the analytical process.
- Electrowetting and e-sensing detection technology
- Clinical overviews (e.g. sepsis and respiratory pathogens)
- Molecular biology techniques such as: PCR (Polymerase Chain Reaction), - qPCR (Quantitative PCR), RT-PCR (Reverse Transcription PCR), Deoxyribonucleic acid (DNA) / ribonucleic acid (RNA) Extraction
- In Vitro Diagnostic (IVD) Instrumentation Expertise: including knowledge of Diagnostic assays (e.g. PCR-based, immunoassays); and Calibration, maintenance, and performance verification of molecular diagnostic equipment
- Sequencing Technologies (Next Generation Sequencing (NGS), Sanger sequencing)
The position allows 100% telecommuting from anywhere within Tampa Bay area of Florida. #LI-DNI #DNI
Worksite: 9115 Hague Road, Indianapolis, Indiana 46256
The expected annual salary range for this position based on the primary location for this position of Indianapolis, Indiana is $99,072 to $134,000 per year. Actual pay within the range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash )
