Review and investigate complaint information provided
Perform visual/functional assessment as required
Utilize TrackWise to record and document Complaint History
Research Deviation, Batch Record Review, Design History File/FMEA Review, Product Safety Assessment and Product Impact Evaluation background information pertaining to complaint
Contact data stewards in order to gain more insight into complaint and gather data as needed
Utilize Root Cause Investigation Summary and CAPA Overview as necessary to inform investigation
Author Templates for basic complaints and complex complaints
Utilize Templates to expedite the investigation write-up process for future complaint investigations
Requirements:
Demonstrated capability to deliver on the Quality Specialist Responsibilities
Capacity to make independent sound decisions and independently manage priorities
Demonstrated ability to generate high-quality project deliverables independently by required due dates
Capacity to identify issues and proactively elevate to the project lead
Advanced Microsoft WORD, EXCEL, and PowerPoint capabilities
Minimum 2 years of role relevant experience
For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.
National (US) Range
$70,000-$99,899 USD
Benefits
Why Choose Verista?
High growth potential and fast-paced organization with a people-focused culture
Competitive pay plus performance-based incentive programs
Company-paid Life, Short-Term, and Long-Term Disability Insurance.
Medical, Dental & Vision insurances
FSA, DCARE, Commuter Benefits
Supplemental Life, Hospital, Critical Illness and Legal Insurance
Health Savings Account
401(k) Retirement Plan (Employer Matching benefit)
Paid Time Off (Rollover Option) and Holidays
As Needed Sick Time
Tuition Reimbursement
Team Social Activities (We have fun!)
Employee Recognition
Employee Referral Program
Paid Parental Leave and Bereavement
For more information about our company, please visit us at Verista.com
About Verista
Verista is a software company that provides a platform for managing and automating business processes. The company's platform uses artificial intelligence and machine learning to analyze data and optimize workflows. Verista's customers include companies in the healthcare, financial services, and manufacturing industries. The company was founded in 2017 and is headquartered in Palo Alto, California.
