Affinity

4454 Director of Client Success

Affinity • $130K — $180K *
Washington, DC 20011In-Person
Aerospace & Defense
8 - 10 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 10 years of experience with the Department of War (DOW)
  • Experience supporting Operational Support Wing (OSW) or Joint Staff
  • Executive-level program management experience
  • Proven track record in leading organizational transformation
  • Ability to brief Senior Executive Service (SES) and General Officers
  • Successful management of multi-million dollar programs
  • Strong understanding of OSW acquisition processes and technology modernization

Responsibilities

  • Serve as a trusted advisor to senior defense leaders
  • Build and maintain executive relationships to identify mission priorities
  • Translate complex mission challenges into actionable strategies
  • Lead strategic planning sessions to drive alignment and decision-making
  • Establish scalable operating models for rapid capability development
  • Drive execution using Agile methodologies
  • Anticipate risks and adapt strategies to operational changes

Benefits

  • Career advancement opportunities
  • Continuous learning and development programs
  • Collaboration in a high-performance team environment
  • Engagement with senior government leadership
  • Potential for involvement in innovative defense projects
Full Job Description
4454 Director of Client Success
4454 | Secret

Job Description:

OVERVIEW:

We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive responsible for overall contract execution, customer engagement, mission delivery, strategic planning, and integration across four Lines of Effort:

  • Infrastructure Modernization
  • Common Operating Picture (COP) development
  • Network Modernization
  • Operational command, control, and communications process transformation


The CS Director provides executive leadership for the embedded Rapid Acquisition

Integration Cell (RAIC™), ensuring modernization activities remain synchronized across

government stakeholders while delivering measurable mission outcomes. This position serves as the primary executive interface with senior government leadership across the Department of War (DOW) and with other Executive Branch organizations.

GENERAL DUTIES:

Client Leadership & Strategic Advisory

  • Serve as a trusted advisor to senior DOW and operational leaders, providing strategic guidance that advances mission outcomes and organizational transformation.
  • Build and sustain executive relationships across client organizations to identify mission priorities, shape long-term strategies, and position the company as a trusted partner.
  • Advise senior leaders on organizational design, capability modernization, rapid acquisition, technology adoption, governance, and operational transformation.
  • Translate complex mission challenges, capability gaps, and strategic objectives into actionable roadmaps that accelerate mission impact.
  • Lead strategic planning sessions and stakeholder engagements that drive alignment, decision-making, and measurable outcomes.

Portfolio Leadership & Delivery Excellence

  • Establish and oversee scalable operating models, governance structures, and delivery frameworks that enable rapid capability development and transition.
  • Translate strategic objectives into executable plans, operating models, workflows, performance metrics, and implementation roadmaps.
  • Drive execution through Agile and iterative delivery methodologies that accelerate decision-making, improve transparency, and produce measurable progress.
  • Ensure engagements remain focused on mission outcomes, operational effectiveness, speed, and return on investment.
  • Anticipate risks, resolve complex delivery challenges, and adapt execution strategies to evolving operational environments.
  • Oversee contract execution to ensure compliance with security requirements, contractual obligations, and applicable federal regulations.

Mission Innovation & Operational Transformation

  • Design and implement repeatable frameworks that improve capability intake, evaluation, prioritization, experimentation, transition, and fielding.
  • Drive modernization initiatives that improve organizational agility, acquisition effectiveness, and mission execution.
  • Establish standardized approaches for innovation, experimentation, and rapid capability delivery that can scale across client organizations.

Business Growth & Strategic Expansion

  • Identify, qualify, shape, and help capture strategic growth opportunities within existing and prospective client organizations
  • Leverage executive relationships and mission insight to identify emerging client priorities and expand the portfolio of work.
  • Contribute to organizational growth through thought leadership, market insight, and cross- functional collaboration.

Leadership & Organizational Development

  • Serve as a senior leader responsible for delivering client success, achieving business objectives, and advancing strategic priorities.
  • Manage, lead, and develop high-performing team-members capable of delivering exceptional results in complex, fast-paced environments.
  • Recruit, mentor, coach, and develop leaders while strengthening the organization's technical, consulting, and client engagement capabilities.
  • Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence.


REQUIRED QUALIFICATIONS:

  • 10 years DoW experience.
  • Experience supporting OSW or Joint Staff.
  • Executive-level program management.
  • Experience leading organizational transformation.
  • Experience briefing SES and General Officers.
  • Demonstrated success leading multi-million dollar programs.
  • Strong understanding of OSW acquisition processes, security requirements, and technology modernization initiatives.
  • Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
  • Strong people leadership skills with experience managing and developing high- performing teams.
  • Demonstrated first hand experience in moving a capability from concept to operational deployment.
  • Executive presence and excellent written and verbal communication skills.


CLEARANCE:

  • Active Secret clearance minimum required


Job Details

City : Washington

State : DC

About Affinity

Affinity’s patented technology structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities. Affinity uses artificial intelligence to analyze relationship strength and illuminate the best paths to warm introductions. The platform also offers a holistic view of users’ networks in a centralized, automatically updated database without any manual upkeep. Founded in 2014, Affinity is headquartered in San Francisco, California. Affinity has raised $120M to date and is backed by leading investors including Menlo Ventures, Advance Venture Partners, 8VC and MassMutual Ventures. It has over 2,700 customers in 70 countries, including venture capital firms such as Bain Capital Ventures and Kleiner Perkins, private equity firms such as SoftBank Group, investment bankers such as Woodside Capital Partners, financial services firms such as Fidelity Investments, real estate companies such as Tishman Speyer, insurers such as American Family Insurance and enterprises such as Nike, Qualcomm and Twilio. Affinity has been named in Fortune Magazine's Best Workplaces, Inc. Magazine's Best Workplaces and editor's number one pick, the Data Breakthrough Award, BIG Innovation Award and others.
Learn more about Affinity
Size
1,000 employees
Industry
Enterprise Technology
Founded
2014
* Ladders Estimates

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