8x8

2655.0215 - Technical Project Manager

8x8$100K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Expert knowledge in cloud computing and unified communications technologies.
  • 3+ years in professional services consulting or technical project management in telecom/cloud services.
  • Familiarity with programming in PHP or scripting is a plus.
  • Bachelor's degree in a technical field or relevant industry certifications.
  • Strong communication skills for interacting with all organizational levels, including executives.
  • Demonstrated self-motivation with a goal-oriented mindset.
  • Proficient organizational and time management skills.

Responsibilities

  • Collaborate with sales managers to identify professional services opportunities.
  • Collect project requirements from customers via remote interviews.
  • Create statements of work (SOWs) with cost estimates based on customer needs.
  • Implement customized solutions using 8x8 products and third-party tools.
  • Oversee the quality of subcontracted software development projects.
  • Manage customer deployments according to specifications in the SOW.
  • Present customized solutions to customers, including executives.

Benefits

  • Opportunity to work with a leader in cloud communications.
  • Engagement in innovative technology projects.
  • Collaborative work environment with a focus on customer success.
  • Chance to develop tailored solutions for diverse business needs.
  • Regular full-time employment offering stability in a growing sector.
Full Job Description


PRIORITY WILL BE GIVEN TO LOCAL CANDIDATES (LOCAL IS CONSIDERED WITHIN 50 MILES OF SAN JOSE, CA).

Company: 8x8, Inc.
Location: USA - CA - San Jose
Functional Area: Customer Success & Support
Employment Type: Regular, Full-time
Title: Technical Project Manager


8x8, Inc. is seeking an experienced Technical Project Manager for Professional Services (PS) to create value added solutions for our business customers using our award winning hosted Contact Center, PBX, and Hosting services Your solutions development experience, call center and telecom industry knowledge, and strong customer presence, will help 8x8 expand our industry share of hosted unified communications for business customers.

Job Description

You will be responsible for creating customized solutions which enhance 8x8 products and services to meet customer's requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience generating a SOW based on customer requirements to implement customized solutions utilizing a vendor's hosted services, products, API's, and software development tools.

Responsibilities:

  • Collaborate with 8x8 sales managers and reseller partners to identify potential PS opportunities
  • Collect project requirements from customers through remote interviews
  • Create SOWs, including cost estimates, based on the customer requirements
  • Implement customized solutions and services based on the SOW utilizing 8x8 products, API's, and 3d party software development tools as required
  • Sub-contract software development projects as required and be responsible for the quality of work produced
  • Manage the customer's deployment of 8x8 services and solutions as specified in SOW
  • Present 8x8 services and customized solutions to customers, including executives and end-users
  • Meet or exceed P&L goals tor professional services


Qualifications

  • Expert Knowledge in:

- Cloud computing technologies and concepts
- Unified Communications, VOIP, and Contact Center technologies
- TCP/IP, Network routing protocols, security infrastructure, L-2/L-3 switches
- Layer2 technologies such spanning-tree, VLANs, and WLANs
  • 3+ years in a PS consulting, field services engineering, and/or technical project management position for a vendor's-telecom cloud services, and/or contact center services
  • Programming with PHP or scripting experience a plus
  • Bachelor's degree in a technical field and/or comparable industry certifications and experience
  • Excellent verbal and written communication skills for all levels of the organization including executive level
  • A driven individual who sets aggressive personal goals and executes on them
  • Strong organizational and time management skills
  • Team player who can make can difference
  • Ability to travel to customer sites (average 1-2 weeks per quarter)

About 8x8

8x8 is a provider of cloud-based enterprise communication solutions. The company offers a suite of unified communications and collaboration services, including voice, video, messaging, and contact center solutions. 8x8's solutions are designed to help businesses improve communication and collaboration among employees, customers, and partners. The company serves a wide range of industries, including healthcare, financial services, retail, and education. 8x8 was founded in 1987 and is headquartered in Campbell, California.
Learn more about 8x8
Size
2,216 employees
Market Cap
$466.6 million
Industry
Net Income
-$170.6 million
Founded
1987
5 Year Trend
+20.3%
Revenue
$509.1 million
NASDAQ

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