Full Job Description
We are looking for a client Partner - PADE Sector (Education) to join our growing team in the United States!
Location: Hybrid (NYC/NJ, Dallas, Boston Preferred)
Position Overview:
The Client Partner is responsible for managing multiple strategic client accounts, achieving revenue and profitability targets, and partnering closely with delivery teams to drive client success.
This role will be a key driver of growth, client satisfaction, and brand development for QualityAI within existing accounts. The Client Partner will work closely with client executives, partners, QualityAI Delivery, People & Talent, Finance, and other internal stakeholders to identify opportunities, strengthen relationships, and expand business.
Key Responsibilities:
- Lead and manage targeted sales campaigns for national and international clients.
- Establish and maintain strong relationships with client executives and key stakeholders through a deep understanding of their industry, business, and operations.
- Manage customer relationships and take ownership of overall customer satisfaction and service delivery.
- Identify improvement and optimization opportunities within existing accounts to drive quality, cost, and speed-to-market improvements.
- Apply a solution-selling methodology to understand client business needs and position appropriate QualityAI services and solutions.
- Develop and maintain a healthy pipeline of new opportunities within existing and prospective accounts.
- Identify opportunities for account expansion, cross-selling, and up-selling.
- Manage and author responses to client RFIs and RFPs.
- Develop and present proposals, SOWs, and business solutions in collaboration with internal teams.
- Partner closely with delivery and technical teams to ensure successful execution and continued client satisfaction.
- Attend industry networking events, conferences, and client meetings to strengthen relationships and build market presence.
- Monitor account performance, revenue, profitability, and growth against established targets.
- Maintain accurate opportunity and account information within Salesforce/CRM systems and ensure timely updates throughout the sales cycle.
Requirements
- Bachelor's degree or degree from an accredited college/university in an appropriate field.
- 15+ years of experience in the IT industry, with significant experience in client/account management.
- 5+ years of experience in a Client Partner, Account Manager, Account Executive, or similar role.
- Recent experience within Higher Education and/or Publishing.
- 5+ years of relevant experience selling IT services, quality engineering services, consulting services, or technology solutions, primarily in the US market.
- 10+ years of experience delivering technology/quality engineering services and managing client partnerships.
- Proven track record of growing existing accounts and achieving revenue and profitability targets.
- Strong understanding of client organizations, business processes, and decision-making structures.
- Excellent oral, written, presentation, and interpersonal communication skills.
- Demonstrated ability to facilitate meetings with business and technical stakeholders and effectively engage internal subject matter experts.
- Experience developing SOWs, proposals, RFIs, and RFP responses.
- Experience using industry-leading CRM platforms, preferably Salesforce, to manage opportunities, accounts, pipelines, and workflows.
- Ability to travel up to 25%.
Benefits:
- Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
- Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
- Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
- Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
- Earn bonuses via our Client Referral and Employee Referral Program's. Refer and earn - tap your network for net-worth.
- A Competitive pay, the salary range for the role is $160,000 - $170,000. plus a competitive annual bonus based on meeting KPIs.
https://careers.quality-ai.com/job-invite/11657/
