Job Type
Full-time
Description
Position Summary:In this role, you will provide
advanced support for customer warranty and non-warranty technical needs across all AHT product lines and services. You will also be responsible for resolving complex technical product issues and acting as a
liaison to Product Management for matters related to design and application improvements.
As a
1099 contractor, you will perform installations, diagnostics, and repairs on commercial refrigeration units at customer locations. This role requires a high level of technical expertise, professionalism, and the ability to work independently while representing AHT's commitment to quality and service.
Responsibilities Include:- Maintain advanced proficiency in all products and services that the company offers. This includes installation, programming, and equipment protocol
- Maintain advanced proficiency in all designated third-party products and services
- Troubleshoot and repair Heat Pump issues, achieving minimal downtime
- Develop work instructions and technical product documentation for AHT and third-party products and services provided by AHT
- Knowledgebase submittals for reference
- Review Customer Service project scopes, store prints, diagrams, and specifications for accountability and advanced application of equipment
- Evaluate and specify alternative components
- Work with contractors to review and ensure store meets operational standards
- Outline, develop, and implement technical training modules for internal and external use including metrics to track progress and participation with pass/fail analysis and certification protocol
- System CX with modifications and/or software and parameter suggestions for efficient operation of assigned products
- Perform/manage system energy analysis for optimal operation
- Performs other duties as assigned
Requirements
Education and Experience:- Associate's (AA) degree or equivalent from a two-year college or technical school or equivalent combination of education and experience
- 5-7 years of related HVAC/R experience and/or training with HFC & Co2. R290 experience is a plus
Special Requirements:- Certified in the use and handling of refrigerants preferred
- Ability to read, understand and use assembly drawings, wiring diagrams; capable of troubleshooting, testing and repairing electromechanical components
- Understands and can take necessary ESD precautions with sensitive electronic hardware
- Familiarity with various hand tools, refrigeration tools including pumps for evacuation and glycol, and standard tools for use in supermarket maintenance
- Ability to use computer and software tools used to adjust parameters and diagnosis
- Familiarity with MS Office programs to include: Word, Excel, and IBM Notes email programs is required
- Experience with SAP a plus
- Must be available to work different schedules on a daily basis as determined by the availability demands of our clients
- Up to 90% overnight travel is required
- Valid Driver's license in state of residency is required
- Valid Passport or able to obtain Passport immediately
Qualifications:- Proven experience in commercial refrigeration service and installation
- Strong problem-solving and customer service skills
- Reliable transportation and valid driver's license
- Ability to travel throughout assigned Florida regions
- Must provide own tools and equipment
Contract Details:- 1099 independent contractor status
- Contractors are responsible for their own taxes, insurance, and scheduling
Physical Requirements:- Exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock: 5% of the time
- Exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration: 5% of the time
- Must be able to stand/walk/move about specific work area: 25% of the time
- Must be able to bend/reach/twist/stoop: 10% of the time
- Must be able to lift up to 10lbs on a frequent basis: 25% of the time
- Must be able to lift over 25lbs on an infrequent basis: 5% of the time
- Must be able to work and operate a computer: 85% of the time
- Vision is required to analyze and process work; and to work on computers and other office equipment
- Hearing is essential for safety reasons; and to communicate with employees, supervisors, managers, vendors, suppliers and customers via conversation, group meetings, and/or phone conferences
Salary Description
$3,900 Weekly
