Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$104K - $146K *

Join our dynamic team as you develop innovative solutions in utility operations, collaborating across functions to enhance energy distribution and system resilience, while driving projects that optimi...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$104K - $146K *

Champion the future of electrical distribution by providing engineering support, leading strategic initiatives, and enhancing system reliability and efficiency in utility projects...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $160K *

Lead the development and execution of AI security strategies, partnering with sales teams to accelerate growth. Advise clients on AI deployment, foster executive relationships, and mentor technical te...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by collaborating with teams to drive AI security strategies, engage executives, and support customer care. Leverage technical expertise to bolster revenue while reinforcing governance...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Transform organizations by securing AI technologies with cutting-edge expertise. You’ll lead engagements, influence strategy, and grow revenue while ensuring robust governance and protection of AI sys...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate growth at the forefront of AI security by serving as a trusted advisor. Leverage deep technical expertise to support strategic customers in securing AI technologies, driving revenue, and in...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Drive innovation in our corporate technology environment by designing, automating, and securing cloud infrastructure, identity management, and core IT services while collaborating with cross-functiona...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Champion innovative automation solutions by engineering real-time controls and information systems. Collaborate with cross-functional teams to enhance operational efficiency in the food and beverage a...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$81K - $112K *

Take ownership of IT support operations, ensuring seamless installation, maintenance, and troubleshooting of desktop and laptop systems. Collaborate with users to enhance their tech experience and man...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$103K - $158K *

Join a team that's redefining technical sales by serving as a trusted advisor. Leverage your expertise to align technology solutions with customer goals, driving business outcomes and fostering strong...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $250K *

Empower design innovation through hands-on engineering and infrastructure management, collaborating intimately with partners and manufacturers to ensure seamless software adoption and operational exce...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $250K *

Join a dynamic team to embed with design partners, building lasting trust and developing innovative software solutions for manufacturing environments while ensuring seamless operational integration...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $250K *

Engineer transformative software solutions by collaborating closely with manufacturing partners, ensuring trust and operational maturity through hands-on engagement and full-stack production code deve...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Innovate solutions by engaging with clients, driving sales initiatives, and providing technical expertise to enhance project outcomes and market share in a dynamic territory...

5 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$116K - $167K *

Unlock your potential by engineering innovative cloud solutions for U.S. Government agencies. Collaborate with a dedicated team to troubleshoot complex systems and enhance operational excellence in a...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Join a team that's transforming student transportation safety through innovative cloud platforms and automation. As a Sr DevOps Engineer, you'll enhance infrastructure, CI/CD, and MLOps, ensuring reli...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$86K - $198K *

Join our team to transform naval operations through data-driven solutions, enhancing submarine readiness and logistics. Collaborate with diverse stakeholders to develop scalable systems that improve d...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$135K - $160K *

Transform the Teleport Core Product by tackling performance, scalability, and security challenges. Lead a distributed team to design, develop, and implement high-quality solutions while enhancing obse...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Partner with us to enhance our enterprise network infrastructure by implementing, configuring, and maintaining robust LAN/WAN solutions while ensuring optimal performance and secure remote access for...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$174K - $252K *

Unlock potential by leading the design and development of innovative database solutions on GCP. Collaborate with cross-functional teams to enhance data management and analytics, driving technical exce...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$159K - $230K *

Transform data safety by architecting proactive monitoring systems and leveraging AI to combat emerging threats. Collaborate cross-functionally to ensure compliance and enhance ecosystem integrity in...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $140K *

Elevate customer success and drive revenue growth by leading onboarding, managing relationships, and collaborating across teams to enhance the customer experience and maximize product adoption...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Contribute to the security and stability of enterprise PAM services by managing Delinea Secret Server. Ensure operational excellence through troubleshooting, integrations, and governance while collabo...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $213K *

Champion innovative USB Type-C solutions, collaborating closely with customers and teams. Drive system-level integrations and deliver cutting-edge firmware designs while shaping product roadmaps in a...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $186K *

Transform customer connectivity solutions by collaborating with teams to deliver comprehensive USB Type-C and power delivery implementations that enhance system performance and broaden client adoption...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.