Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$135K - $160K *

Transform network infrastructure by architecting, designing, and implementing robust solutions for hyperscale data centers. Engage with cross-functional teams to establish standards and drive operatio...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $155K *

Champion innovative network solutions for hyperscale data centers, driving design, deployment, and technical leadership. Collaborate cross-functionally to ensure infrastructure scalability, reliabilit...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$114K - $194K *

Join a team that's focused on enhancing enterprise application delivery and edge infrastructure. Leverage your networking expertise to optimize performance, troubleshoot issues, and collaborate with c...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $90K *

Advance field support for medical devices, focusing on installation, repair, and account management. Drive customer satisfaction through proactive service and contract sales while managing logistics a...

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join a team that's dedicated to enhancing spectrum compatibility for military systems. This role involves analyzing RF performance, reviewing commercial networks, and developing engineering solutions...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $169K *

Engage with cross-functional teams to deliver tailored software solutions, troubleshoot customer issues, and drive product commercialization. Utilize your technical expertise to enhance customer exper...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $200K *

Transform client delivery through technology, optimize customer journeys, and enhance engagement. Collaborate with cross-functional teams and leverage insights to shape innovative solutions that eleva...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$127K - $191K *

Create and optimize custom support tools and AI-driven solutions to enhance operational efficiency, streamline workflows, and elevate customer satisfaction in a dynamic support environment...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$127K - $191K *

Drive operational efficiency by developing custom tools and AI solutions for customer support. Collaborate across teams to enhance workflows, optimize systems, and elevate customer satisfaction throug...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a mission-focused team to develop and deploy systems, ensuring seamless integration of hardware and software while collaborating closely with users and stakeholders to meet critical operational n...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Engage with teams to design, implement, and maintain cutting-edge IT systems while supporting mission-critical upgrades and deployments in a dynamic environment. Collaborate effectively to ensure robu...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Pioneer innovative system solutions while collaborating with cross-functional teams to design, implement, and upgrade IT systems, ensuring efficient operations for defense initiatives through meticulo...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Empower customer success by leading complex technical escalations, diagnosing issues, and building innovative tools. Collaborate across teams to enhance product reliability and drive proactive solutio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Explore a dynamic role focused on enhancing manufacturing processes through hands-on support of torque tools and vision systems. Collaborate with teams to troubleshoot issues, implement solutions, and...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Join a team that's shaping the future of cloud hosting for maintenance management. You'll configure, automate, and support a secure environment, ensuring seamless operations and integration while coll...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $163K *

Engineer scalable infrastructure solutions by managing cross-functional programs, driving collaboration across teams, and adapting strategies to ensure reliable and cost-effective deployment in divers...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $145K *

Unlock potential by driving performance engineering for next-gen PC platforms. Collaborate with cross-functional teams to optimize system performance, power efficiency, and thermal management while ut...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $265K *

Transform the future of secure systems by deploying and optimizing mission-critical infrastructure. Leverage your expertise in Linux, Kubernetes, and cloud technologies to enhance operational efficien...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Accelerate progress at the forefront of technology by designing, deploying, and maintaining secure, scalable systems. Collaborate with teams to optimize cloud environments and automate processes, ensu...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$132K - $198K *

Join a team that's redefining AI deployment by architecting scalable, fault-tolerant services on Kubernetes. Collaborate globally to enhance performance and optimize systems, contributing to innovativ...

Vancouver, BCIn-Person

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by providing technical sales support, leading solution design, and engaging with customers to deliver tailored networking solutions. Collaborate with sales teams to drive success i...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $117K *

Accelerate progress at large-scale data centers by leveraging your network expertise to monitor, maintain, and optimize both InfiniBand and Ethernet networks while ensuring peak performance in high-pe...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in providing advanced technical training and support for Counter-UAS technology. Serve as a Subject Matter Expert, overseeing field deployments, troubleshooting complex issues, and ens...

Reposted today

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Empower your career with a dynamic role where you drive technical solutions and support enterprise customers through innovative AI technology while collaborating with sales teams to maximize impact an...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.