Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Staff Software Engineer, Enrollment & Onboarding
$150K - $180K *
Innovate the future of member communications by leading the architecture and development of a unified platform that leverages data-driven strategies and ensures optimal outreach efficiency across mult...
Reposted 3 weeks ago
$96K *
Unlock potential by joining a dynamic team to support engineering projects, troubleshoot equipment, and conduct tests. Leverage your expertise to enhance design modifications and ensure operational re...
2 weeks ago
$120K - $130K *
Support high-stakes video teleconferencing and audiovisual operations in a fast-paced federal environment, ensuring seamless communication for executive-level engagements and providing exceptional cus...
Yesterday
$120K - $130K *
Join a team that's dedicated to providing exceptional VTC and AV support in a fast-paced federal environment. You'll ensure seamless communication for executive-level engagements, troubleshooting issu...
Yesterday
Manager, Engineering Operations - Technical Support
$121K - $189K *
Lead the charge in engineering operations by managing a team focused on delivering innovative technical support solutions, enhancing efficiency, and ensuring superior service for a vast network of ass...
Reposted 1 week ago
Manager, Engineering Operations - Technical Support
$101K - $189K *
Drive operational excellence by leading a high-performing technical support team. Focus on automation and AI to enhance service delivery for over 35,000 associates, ensuring efficiency and innovation...
2 weeks ago
$135K - $173K *
Unlock potential by leading systems engineering efforts, integrating and validating complex systems while managing performance metrics and ensuring supportability. Collaborate with cross-functional te...
2 weeks ago
Team Leader, ERM Customer Success Americas
$110K - $130K *
Empower customer success by managing a dynamic team across the Americas, overseeing the entire customer lifecycle, and driving engagement initiatives to enhance satisfaction and value realization...
Reposted 1 week ago
Team Leader, ERM Customer Success Americas
$110K - $130K *
Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...
Reposted 1 week ago
Technical Staff, Network Architect
$150K - $180K *
Transform the future of AI infrastructure by leading network architecture design, optimizing performance, and collaborating with partners to deliver cutting-edge solutions that drive innovation in dat...
3 days ago
Technical Staff, Network Architect
$160K - $190K *
Join a team that's driving innovation in AI infrastructure, optimizing network architecture for large-scale applications. Collaborate with industry leaders to enhance performance and deliver cutting-e...
3 days ago
$80K - $95K *
Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...
5 days ago
$110K - $130K *
Transform technology infrastructure by leading engineering, administration, and optimization efforts across systems, networks, and cloud operations. Drive cross-functional projects while ensuring robu...
6 days ago
Senior Federal Customer Success Specialist
$118K - $135K *
Drive customer success by managing relationships with federal clients, ensuring seamless data delivery and support. Collaborate across teams to enhance service and expand account portfolios as the fed...
2 weeks ago
$80K - $87K *
Empower customer success by acting as a key liaison between service teams and product development, resolving escalations and enhancing product support through technical expertise and collaboration wit...
2 weeks ago
$110K - $120K *
Lead the charge in integrating advanced weapon systems onto Navy platforms, ensuring technical compatibility and effective collaboration across multidisciplinary teams to support mission-critical oper...
6 days ago
$94K - $126K *
Join our team to drive sales growth in the military and government sector. Collaborate with partners and customers to close deals, develop strategic relationships, and ensure long-term success in your...
3 days ago
$94K - $126K *
Join a team that's driving growth in military and government sectors by developing strategic sales capabilities and fostering strong customer relationships to maximize territory potential and ensure l...
3 days ago
$94K - $126K *
Transform the future of military and government communications by driving sales growth in a dynamic environment. Collaborate with teams to develop strategic relationships and ensure customer success w...
3 days ago
$94K - $126K *
Grow your career with a dynamic role focused on driving sales and strategic partnerships in the military and government sectors. Collaborate with teams to enhance customer relationships and achieve su...
3 days ago
$94K - $126K *
Join a team that's driving innovation in military and government communications. You'll develop strategic sales capabilities, manage key accounts, and collaborate with a dynamic team to achieve sustai...
3 days ago
$178K - $246K *
Transform your career by managing Finance systems and applications, ensuring seamless operations and enhancements. Collaborate with cross-functional teams to resolve issues and drive improvements in r...
Yesterday
$76K - $111K *
Shape the future of automotive engineering by leading innovative projects, enhancing product quality, and collaborating across teams to ensure successful launches and compliance with industry standard...
Reposted 1 week ago
Infrastructure Operations Engineer
$80K - $95K *
Join a team that's dedicated to ensuring reliable, secure infrastructure across on-premises and cloud environments. You'll manage DNS, Active Directory, and SSL/TLS renewals while troubleshooting and...
5 days ago
$110K - $130K *
Shape the future of cybersecurity by collaborating with sales and customers to identify challenges and deliver impactful solutions that safeguard operations and information...
Reposted 1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.