Job SummaryThe Infrastructure Operations Engineer is responsible for supporting reliable, secure infrastructure across on-premises data centers and cloud production environments. This position administers DNS, Active Directory, and SSL/TLS certificate renewals while performing day-to-day infrastructure operations, troubleshooting, and lifecycle activities. The engineer participates in an on-call rotation, responds to production incidents, and partners with network, cloud, security, and application teams to maintain service availability.
Essential Duties and Responsibilities- Managing Windows & Linux Production Environments
- Administer, monitor, and troubleshoot DNS services to support internal and external name resolution.
- Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health.
- Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, rack documentation, and vendor engagement.
- Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
- Support production infrastructure hosted in cloud environments and assist with operational monitoring, incident response, maintenance, and recovery.
- Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues.
- Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers.
- Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms.
- Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records.
- Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement.
- Automation and Scripting Experience Required.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Travel RequirementsTravel Requirements: Less than 25%
EducationMinimum of a 2 Year / Associate Degree in Information Technology, Computer Science, Network Administration, or a related field; relevant professional experience may substitute for education.
Preferred 4 Year / Bachelors Degree and Microsoft, cloud, networking, or IT service management certifications are preferred.
ExperienceMinimum 3 years of experience supporting enterprise infrastructure operations, including Windows Server, Linux, Active Directory, DNS, data center systems, or related technologies.
Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.
Knowledge, Skills, and Abilities- Working knowledge of Microsoft Active Directory, Windows Server, Group Policy, identity, authentication, and related administrative tools.
- Practical understanding of DNS concepts, record management, zones, forwarding, resolution, and troubleshooting.
- Experience managing SSL/TLS certificates, certificate authorities, certificate chains, and renewal processes.
- Familiarity with on-premises data center operations, server hardware, virtualization, storage, power, cabling, and environmental monitoring.
- Foundational network knowledge, including TCP/IP, subnets, routing, switching, firewalls, load balancers, ports, and common diagnostic tools.
- Experience supporting production workloads in one or more major cloud platforms, such as Azure, AWS, or Google Cloud.
- Experience with Role Based Access /IAM Identity Access Management.
- Ability to analyze alerts, logs, metrics, and system behavior to isolate faults and restore services efficiently.
- Understanding of change, incident, problem, patch, backup, recovery, and configuration management practices.
- Ability to document technical procedures clearly and maintain accurate inventories, diagrams, and operational records.
- Strong prioritization, analytical thinking, ownership, and communication skills in a 24x7 production-support environment.
- Ability to work independently and collaboratively, follow security requirements, and coordinate effectively with internal teams and external vendors.
- Professional attitude, team player, good interpersonal communication skills and able to work across company departments.
