Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$108K - $130K *

Join a team that's driving innovation in systems engineering and cybersecurity. Lead complex technical programs, manage Agile processes, and collaborate with diverse teams to enhance defense initiativ...

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$102K - $140K *

Lead the charge in enhancing supplier processes and product quality for advanced cooling and power solutions. Collaborate across teams to drive innovation, efficiency, and reliability in manufacturing...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $110K *

Transform your career by leading impactful solutions that empower our subscribers. Leverage your technical expertise to design, implement, and optimize systems across departments while driving ongoing...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$152K - $221K *

Unlock potential by partnering with sales teams to deliver innovative cloud solutions. Engage with customers to address technical challenges, architect solutions, and drive business growth through str...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Innovate as a Full Stack Engineer, shaping impactful products in a dynamic space. Collaborate across teams to drive reliable solutions, utilizing AI tools for efficiency while fostering a culture of l...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Elevate your career as a Senior IT Engineer, driving operational excellence and technical leadership in a dynamic global IT environment. Collaborate with teams to enhance security, streamline processe...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Accelerate your career by leading large-scale, cross-functional programs in data and AI. Drive execution, manage dependencies, and influence strategy while collaborating with engineering and product t...

Vancouver, BCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$126K - $159K *

Champion customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximu...

Vancouver, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$126K - $159K *

Transform customer experiences by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and drive customer success i...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$126K - $159K *

Champion customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximu...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$126K - $159K *

Elevate customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximum...

Kanata, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$96K - $155K *

Partner with us to enhance technical support, ensuring effective resolutions for complex customer scenarios while promoting self-reliance among Field Service Engineers and Technical Support Specialist...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$121K - $194K *

Optimize customer production success by leading strategic account support, fostering collaboration across teams, and proactively addressing challenges in semiconductor test environments to enhance ove...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$146K - $219K *

Unlock potential by leading a hands-on manufacturing team in antenna development, integration, and testing. Drive process improvements and foster a high-performance environment while managing cost, sc...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$89K - $130K *

Elevate your career by resolving complex technical challenges in 3D printing. Collaborate with cross-functional teams to enhance service performance and customer satisfaction while driving continuous...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $97K *

Join a dynamic R&D team to support medical device product design and testing. Utilize your technical skills to ensure compliance, troubleshoot issues, and contribute to innovative solutions that enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a team that's shaping the future of defense simulation. As a Systems Engineer, support the TASD program through requirements development, data analysis, and collaborative modeling to enhance our...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$87K - $119K *

Drive operational excellence by leading a Technical Support team, ensuring top-tier service delivery and SLA adherence while managing high-priority incidents and fostering cross-functional collaborati...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower advisory teams by driving platform adoption and enhancing client outcomes through hands-on engagement and workflow optimization. Collaborate cross-functionally to ensure measurable success and...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join the forefront of innovation in data center customer deployments. Oversee installations and manage power distribution across complex environments, ensuring seamless integration and optimal perform...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $170K *

Grow your career with a global team focused on engineering and implementing security solutions across multi-cloud and on-premise environments, ensuring compliance and innovation while collaborating wi...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$60K - $107K *

Help us optimize technical support across desktop, telecom, and network systems. Collaborate with regional teams to ensure timely resolution of issues, manage service requests, and enhance customer sa...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in transforming healthcare challenges into innovative, user-friendly products. Collaborate with cross-functional teams to enhance patient access and streamline workflows, driving impac...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.